HR Service Center Rep PRN Days

HR Service Center Rep Human Resources Service Center PRN Days

Bring your passion to Texas Health so we are Better Together

Position Highlights

Work location:

Texas Health Resources; 612 E. Lamar Blvd Arlington TX 76011

Work environment: Human Resources Department Texas Health Service Center Remote/Work from Home

Work hours: PRN As Needed to cover PTO and heavy call volume Variable start times between 7a 3:30p or 8:30a 5p MF

Will occasionally attend in person meetings at corporate headquarters.

The Human Resources Service Center (HRSC) Representative is the first point of support for employees contacting the HR Service Center. The HRSC Rep is responsible for quickly triaging and resolving employee questions and request through the use of provided system tools and knowledge base. All questions and request should be documented accurately and escalated when appropriate.

Texas Health Resources is one of the largest faithbased nonprofit health care delivery systems in the United States and the largest in North Texas in terms of patients served.
Texas Health has 25 acutecare and shortstay hospitals that are owned operated jointventured or affiliated with the system. It has more than 3800 licensed beds more than 21100 employees of fully owned/operated facilities plus 1400 employees of consolidated joint ventures and counts more than 5500 physicians with active staff privileges at its hospitals.

We invite you to join us in furthering your career through our accomplishments and philosophy of excellence.

Heres what you need

H.S Diploma or equivalent required and 1 year of clerical/ admin call center or HR experience without a degree

Associates Degree or Bachelors Degree in Human resources Business administration or relevant in lieu of experience.

Professional HR experience preferred

PHR Professional in Human Resources preferred OR

SPHR Senior Professional in Human Resources preferred OR

SHRMCP SHRM Certified Professional preferred OR

SHRM SCPSHRM Senior Certified Professional OR

Other nationally recognized HR Certification preferred

The successful HR Service Center Rep will have the following skills:

Possess great attention to detail customer service and superb followup.

Develop relationships at all levels and communicate effectively.

Proficient in use of common business software and applications such as MS Office PeopleSoft etc.

What You Will Do

First line of contact to our employees/customers and demonstrate customer service expectations and achieve performance metrics.

Serve as subject matter expert to employees and manager inquiries to include: employee data management payroll benefits and HR policy/procedures.

Actively research and respond to calls/cases received.

Document transaction and case status to properly indicate stage of completion.

Deescalate situations through the use of effective communication techniques and involve supervisor when necessary.

Use sound judgement to make appropriate determinations and resolutions.

Escalate issues out of scope of practice to HR specialist

Accurately file documents into erecord

Maintain appropriate documentation in case notes on discussions completed.

Maintain understanding and knowledge of HR policies

Additional perks of being a Texas Health Employee

Benefits include 401K PTO medical dental Paid Parental Leave flex spending tuition reimbursement student loan repayment programs as well as several other benefits.

A supportive team environment with outstanding opportunities for growth.

At Texas Health our people make this a great place to work every day. Our inclusive supportive excellencedriven culture make Texas Health a place youll love to call home.

Explore our Texas Health careers site for info like Benefits Job Listings by Category recent Awards weve won and more.

Do you still have questions or concerns Feel free to email your questions to .