Manager Mortgage Operations
Manager Mortgage Operations
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Job Description
Haventree Bank is a private Canadian Schedule 1 bank specializing in alternative mortgage programs and insured GIC deposits. We help hardworking Canadians from coasttocoast achieve homeownership by offering flexible mortgage solutions. Our insured GIC deposits offer competitive rates and are available through a variety of wealth management platforms.
About Haventree Bank
Headquartered in Toronto Ontario Haventree Bank (Haventree) is a mission driven alternative mortgage lender. The name Haventree is representative of the banks mission to help its customers find a place of refuge and to lay down new roots for the future. Haventree exists to be a catalyst of financial security and upward mobility for Canadians who are underserved by the traditional financial system.
Position Summary:
Reporting to the Director National Mortgage Operations the Manager Mortgage Operations manages the mortgage Operations team.
Major Duties & Responsibilities:
- Trains mentors and provides support to the Mortgage Operations Team.
- Assists Specialists develop their own knowledge and skill set.
- Coaches and guides based on the common trends seen from QA.
- Responsible for higher approval levels managing various escalations from Specialists Underwriters DMOs and BDMs.
- Communicates effectively both verbally and written to internal and external stakeholders (including UWs Directors Appraisers employers etc.
- Maintains and provides the Director with accurate reporting to help process efficiencies and minimize/identify fraud.
- Monitors the Specialists SLAs ensure they are meeting document review timelines appropriately and offering corrective training when necessary.
- Supports the Specialists role in any volume overflow when possible
- Adheres to all Bank business area and AML/ATF policies and procedures.
- Ensures that Quality Assurance requirements Compliance and Risk review queries are dealt with in a timely and accurate manner.
Qualifications & Experience:
Degrees Diplomas & Certifications:
- The position requires a university degree or equivalent.
Years and Range of Experience Required to Perform the Job:
- The position requires at least 5 years experience in Mortgage Administration Operations or Originations.
- Strong working knowledge of appraisals and income and are comfortable offering guidance and training to others.
- Patient clear communicator who wont mind working with others until they perfect their skillset.
- Organized detail oriented and able to manage your time appropriately.
- Strong analytical thinker with excellent problemsolving skills.
- Comfortable adapting to a fast paced changing working environment.
- Enjoys working in a tightknit team and values open communication and respect.
While we thank everyone for their interest in Haventree Bank please note that only candidates selected for an interview will be contacted. Haventree Bank is committed to providing accommodation when needed. If you require an accommodation we will work with you to meet your needs.
- As a job candidate our recruitment process includes collecting personal information. Please click the link here to review our Privacy Policy.Privacy Statement Haventree Bank
- Stay in touch with us if this position is not the right one for you please click on this link for other roles atCareers Haventree Bankor follow us on LinkedIn at Bank embraces equal opportunity diversity and inclusion. Please let us know if you require any accommodations during the recruitment and selection process by contacting
Required Experience:
Manager
Employment Type
Full-Time
