Contact Center - Commercial Service Specialist II
Contact Center - Commercial Service Specialist II
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Job Description
Location:
4910 Tiedeman Road Brooklyn Ohio 44144Training: Begins on June 9th and is scheduled Monday Friday from 85pm eastern for the first 34 months.
Location: Training will take place onsite for the first 34 months. After training is completed you will work from home. Working from home requires a quiet dedicated workspace hardwired highspeed internet and a space free of distractions.
Shifts: Schedules are between 9:00am and 9:00pm ET Monday Friday.
ABOUT THE JOB (JOB BRIEF)
As a Customer Service Specialist II youll serve as the voice of KeyBank for Commercial clients working as a problem solver for our clients with issues that can range from deposit or loan account questions to troubleshooting login issues on various modules within their online banking platforms. This is a high energy fastpaced call center role with unlimited opportunity to learn grow and work with a talented and supportive team. If you like helping others and feel rewarded by making someones day a little better this is the role for you. The ability to empathize stay calm Intellectual curiosity of technological solutions and not take customer frustration personal are traits that are especially successful in this role.
What Youll Get from This Opportunity:
- Competitive pay and unique benefits 401(k) matching (dollarfordollar up to 6 generous PTO fitness and tuition reimbursement and so much more.
- Valuable financial services experience. Youll learn the ins and outs of how the bank works and knowledge that translates to career advancement at Key.
- Paid job training and access to a library of specialized professional development and training courses.
- Shift differentials available.
- Performancebased rewards.
- Variety every day is different.
ESSENTIAL JOB FUNCTIONS
Consistently deliver distinctive client service that is knowledgeable empathetic patient prompt and courteous
- Research and provide verification and documentation of client issues and resolution
- Maintain highly proficient and current comprehensive knowledge of Contact Center and KeyBanks policies procedures and products Deposits and Credit
- Knowledgeably respond to and overcome client objections
- Act as liaison for our clients to provide first call resolution by coordinating and following up with other departments or lines of business as appropriate
- Responsible for interpreting and translating complex technical procedures and process in a
- client centric language
- Provide technical and customer service support in the areas of trouble shooting diagnostic testing and error resolution on PC operating systems with Strong verbal and writing communication for account servicing complex issues and online channel inquiries navigation and technical
- Adhere to established policies and procedures related to servicing regulatory compliance quality and client contact strategy
- Work collaboratively in a team environment to achieve team department and line of business commitments
REQUIRED QUALIFICATIONS
- Minimum 2 years client services and or sales experience required
- High school diploma or GED equivalency
- Demonstrated success in problem resolution multitasking and attention to detail.
- Basic computer skills and working knowledge of how to navigate web browsers websites and mobile applications.
- Strong interpersonal verbal and written communication skills.
- Flexibility empathy and patience to work in a fastpaced highvolume call center.
- Ability to read and follow call center scripts when handling different scenarios.
The work location during training for this role is onsite. After the completion of training the work location can be work from home mobile or assigned (in office). Work from home would require a quiet dedicated workspace hardwired highspeed internet and a space free of distractions.
COMPENSATION AND BENEFITS
Please click here for a list of benefits for which this position is eligible.
Job Posting Expiration Date: 05/26/2025 KeyCorp is an Equal Opportunity Employer committed to sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability or veteran status.Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing
Required Experience:
Unclear Seniority
Employment Type
Full-Time
