Senior IT Support Executive Technology Partner
Senior IT Support Executive Technology Partner
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Job Description
Senior IT Support Executive Technology Partner
At SoFi were on a mission to help people achieve financial independence and realize their ambitions. Behind our innovative digitalfirst platform is a team of driven curious and collaborative individualsempowered by the tools and technology that keep us connected and thriving.
Were looking for a Senior IT Support professional to become a strategic technology partner to our executive leadership team. This isnt your typical support role. Its about proactive engagement whiteglove service and creating a seamless tech experience that empowers our leaders to operate at their best.
If youre someone who thrives in dynamic environments anticipates needs before they arise and turns support into strategic impactthis could be your next big move.
What Youll Do
- Serve as a trusted advisor and goto tech partner for SoFis executive team and their assistants.
- Provide personalized hightouch support for hardware software mobile and collaboration tools.
- Ensure flawless for executive meetings boardrooms and AV setups.
- Troubleshoot issues swiftly and clearlytranslating technical challenges into calm confident solutions.
- Collaborate crossfunctionally to resolve issues and improve tools and workflows.
- Contribute to internal knowledge bases and IT documentation to drive continuous improvement.
- Handle all executive interactions with professionalism empathy and discretion.
- Coach execs on best practices with tools and technology empowering confidence and independence.
- Stay on top of emerging tech trends bringing creative ideas for elevating the tech experience.
What You Bring
- Bachelors degree in IT Computer Science or equivalent work experience.
- 4 years of IT support with direct experience supporting executives and senior leaders.
- Experience using and managing ServiceNow (musthave).
- Mastery of Windows macOS mobile platforms and tools like Google Workspace Zoom Slack.
- Outstanding communication skillsyoure the calm in the tech storm.
- High emotional intelligenceyou listen first adapt fast and support intuitively.
- Proactive mindsetyou dont just fix problems you prevent them.
- Able to work independently but also collaborate across teams with ease.
Bonus Points
- Certifications like CompTIA A/Network/Security or ITIL.
- Experience with A/V systems such as Zoom Rooms Polycom Logitech.
- Familiarity with AI tools for documentation and troubleshooting (e.g. Gemini Glean).
- Bilingual Spanishspeaking support capabilities.
Why Youll Love Working Here
- A culture that celebrates innovation and continuous learning.
- Inclusive missiondriven teams where your voice matters.
- Opportunities to shape the future of technology at a rapidly growing fintech company.
If youre excited to create a frictionless technology experience for senior leaders and make a real impact in a missiondriven companywe want to meet you.
Required Experience:
Senior IC
Employment Type
Full Time
