Senior Manager Consulting Services - ERP

About the Team:

LINQs Customer Experience department is the heart and soul of our commitment to supporting k12 schools and districts. Were not just here to answer questions were here to build trust solve problems and ensure every customer feels empowered to succeed with our solutions. From onboarding and training to troubleshooting and beyond were the guides to help administrators and educators navigate their daily challenges. This team is product specific and works on our ERP solution.

About The Role:

Picture this: Youre stepping into a leadership role where your strategic thinking transforms how an entire team delivers complex ERP solutionssolutions that school districts across the country rely on to operate effectively. As the Senior Manager of ERP Consulting your canvas isnt just implementation; its people processes and impactful relationships. This is not a typical behindthescenes manager roleyoure the connective tissue the bridgebuilder the proactive strategist who thrives on direct client interactions and detailed collaborative discussions with our Development and Technical Services teams.

Were searching for someone who genuinely enjoys complexitysomeone who feels energized by unraveling thorny financial puzzles deeply analyzing intricate data flows and crafting solutions that genuinely make life easier for your clients and team alike. You dont need to be a CPA but you do need the intellectual agility and confidence to dive headfirst into the details without feeling overwhelmed.

Your role is nonbillable but highly visible. Youll spend your days closely collaborating with our Director of Technical Services pinpointing opportunities to improve data migrations streamline service design and elevate the skills of your consultants. Success in this role means your strategic leadership directly enhances client outcomes refines how our teams operate and ultimately shapes how school districts experience LINQs ERP software.

Primary Objectives:

This isnt a corporate job without vague goals. I (Director of PS) want a partner to accomplish the following objectives in Year 1. You will have my support and the support of the Chief Client Officer to accomplish the following:

• Strategically Assess the Current State:
  Quickly understand the existing ERP Consulting practiceleveraging team insights client interactions and data analysisto identify immediate opportunities for improving our service delivery and overall client experience.

• Develop a Clear Vision and Actionable Roadmap:
  Create a comprehensive customer journey map and strategic roadmap that pinpoints specific investments needed in people tools and processes to elevate our consulting practice to a worldclass standard.

• Drive Tangible Operational Improvements:
  Actively streamline and refine service delivery eliminating unnecessary processes and bureaucracy while rapidly solving targeted highimpact issues that improve team efficiency customer satisfaction and project profitability.

• Empower and Develop a HighPerforming Team:
  Provide your team with strong leadership coaching and strategic supportequipping them with clear methodologies artifacts and best practices to consistently deliver exceptional outcomes.

• Lay the Foundation for LongTerm Success:
  Position the ERP Consulting team to sustainably scale and continuously improve enabling strategic investments in talent and product innovation that position LINQ to dominate the K12 ERP market.

What Youll Be Doing:

Rather than a generic list of objectives let me tell you what I (Director of PS) want to accomplish with you.

• 30 Days In:
  Youll immerse yourself deeply in understanding our ERP Consulting practiceexamining our existing service design engaging strategically with key clients and connecting personally with each member of your team. Using datadriven insights youll validate early hypotheses and produce a clear actionable Customer Journey Map serving as your strategic blueprint for immediate and future improvements.

• 90 Days In:
  Youll have identified critical gaps inefficiencies and underleveraged opportunities in our teams talent tools and processes. Leveraging your earlier research and client interactions youll help craft a compelling investment modelone that clearly articulates the resources and strategic changes required to elevate our consulting practice to worldclass standards.

• 180 Days In:
  By now youve targeted and substantially improved several key areas that previously hindered performance or efficiency. Youve streamlined aspects of our service design removed unnecessary bureaucracy and developed meaningful artifacts and processes that directly empower your team and positively impact our customers. Youve taken measurable tactical actions to solve immediate highimpact challenges enhancing employee satisfaction improving client outcomes and strengthening project financial health.

• 365 Days In:
  After a year youll have transformed a talented teamwho previously operated without sufficient strategic supportinto an elite unit equipped with exceptional tools clear processes and a streamlined service design. Your role as the strategic nonbillable catalyst will have been instrumental in creating a sustainable framework for ongoing improvement. This solid foundation will position LINQ to invest further into product innovation and ultimately dominate the K12 ERP market.

What We Are Looking For:

• Experienced Leader:
  At least 57 years successfully leading ERP implementation teamsideally within SaaS EdTech or similarly complex environmentsdemonstrating proven success in coaching mentoring and team development.

• Strategic Communicator:
  Exceptional interpersonal skills with demonstrated ability to build trust and credibility with clients technical teams and executive stakeholders. Comfortable in direct customer interactions and leading strategic internal discussions.

• Complexity & DetailOriented Mindset:
  Proven comfort and proficiency working with detailed processes complex financial data sophisticated data migrations and featurerich software platforms without becoming overwhelmed.

• Proactive Problem Solver:
  Innate curiosity intellectual agility and a natural inclination to uncover root causes and implement effective pragmatic solutions rather than merely managing symptoms.

• Collaborative Change Agent:
  Demonstrated ability to effectively partner crossfunctionallyparticularly with Technical Services and Development teamsto streamline processes resolve bottlenecks and drive continual improvement in service design and project .
• ResultsFocused Business Acumen:
  A strategic thinker with a strong understanding of how operational excellence efficiency and client satisfaction directly translate into longterm business success.

What will Make You Stand Out:

• K12 ERP Experience:
  Direct experience implementing or managing ERP projects in the K12 education sector understanding firsthand the unique operational and financial challenges schools face.

• Service Design Expertise:
  Proven background in defining improving and scaling service design processes or customer journey mapping within a complex SaaS or consulting environment.

• Financial Systems & Data Migration Mastery:
  Deep handson experience or specialized knowledge managing complex financial systems integrations or data migration processesparticularly within ERP environments.

• CrossFunctional Leadership Track Record:
  Demonstrated success partnering closely with technical product or engineering teams to solve strategic problems enhance collaboration and drive alignment on complex projects.

• High Emotional Intelligence:
  An exceptional ability to navigate nuanced interpersonal dynamics read organizational cues and influence stakeholders at all levels to support change management and strategic improvements.
• Passion for Educational Impact:
  A genuine interest and belief in the transformative impact of technology on public education driven by a passion for improving operational outcomes for schools and communities.

The Tech:

• LINQ ERP Platform (comprehensive and featurerich ERP solution for K12 districts)

• Financial Systems and Accounting Software (General Ledger Accounts Payable Budgeting)

• Complex Data Migration Tools and Techniques (SQL ETL processes data validation tools)

• Business Intelligence & Analytics Tools (Sigma Power BI Tableau or similar)

• Project Management & Collaboration Software (Rocketlane Smartsheet Jira or similar PSA/PM tools)

• Cloud Platforms & Infrastructure (Azure AWS)
• Advanced Excel & Data Analysis Skills

Travel Requirements:

• Less than 50: Much of your team will travel to clients. From time to time you will to support major kickoff or strategic partners. The majority of your time will be spent in office (virtually or inperson) supporting the team and serving as their leader.