Customer Solution Engineer Marine
Customer Solution Engineer Marine
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Job Description
KONE Italy is part of KONE leader in the elevator and escalator industry. KONE provides its customers with industryleading elevators escalators doors and innovative solutions for maintenance and modernization.
A Customer Solution Engineer (CSE) Marine provides technical expertise to the sales team understands customer needs and transforms these needs into optimal KONE solutions.
KONE Spa at the Monfalcone shipyard is looking for a CSE Engineer Marine who is accountable for overall solution for the customer including integrations solutions services and products. He/she takes responsibility to define the specifications and engineering lead times in cooperation with other FrontLine parties Supply Line and Area and Global support functions.
She/he works at the customer interface is an expert on solution selling and participates in customer meetings when needed.
She/he has deep understanding of new and existing KONE solutions and services (e.g. project management installation and maintenance) across business lines and has a holistic understanding of certain customer segments cruise ferry and cargo ships.
She/he takes into consideration all product and service costing and planning aspects when defining a solution e.g. corporate materials from the supply line local materials from sourcing costing of engineering installation and impact on maintenance.
Responsibilities and key activities
Collaboration with sales:
Responsible for finding optimal technical solutions to meet the customers needs for nonstandard and modernisation cases
Ensures clarity on the solutions scope including KONE and possible thirdparty offerings
Participates in customer meetings and answers customers technical questions when needed
Selects the correct product platform on which to make the offering
Proposes solutions from all KONE business lines; new services escalators elevators doors etc.
Solution planning Costing:
Involves engineering installation maintenance and project management to understand both the materials and the service cost of the solution
Solution planning Specs:
Creates product specifications for local materials
Accountable for the technical content of the order to delivery phase
Accountable for detailed custom product plans for nonstandard cases (collaborates with the SL Engineering team when needed)
Solution planning Availability and lead times
Coordinates engineering schedules between Supply line and customer
Solution planning Installability
Ensures that the proposed solution can be installed
Ensures that the cost and work effort impact of installation is part of the solutions costing especially in nonstandard installation method cases
Solution planning Maintainability
Ensures that the proposed solution fulfils the customers product lifecycle needs
Solution planning Compliance
Ensures that the proposed solution fulfils codes regulations and safety requirements
Ensures alignment with environmental regulations
Ensures that the planned solution complies with KONE engineering policy
Key tasks in the KONE Sales process
Provides content for pretender and prebooking reviews (technical solutions costs lead times risks verification of technical content in contracts)
Executes activities for a holistic solution plan
Key tasks in the KONE Delivery process
Accountable for layout coordination
Analyses change requirements and makes proposals for the new solution plan
Provides solutionrelated information to Sales Project Managers Installation Supervisors and Maintenance Supervisors
General responsibilities
Participates in product release informationsharing sessions
Offers input to the product offering management about customisation standardisation and interface requirements for the portfolio
Contribution to the Customer Solutions Engineering virtual and local network
Contribute to and utilise the Customer Solutions Engineering case library
Is the primary front line technical contact person for the Supply Line Tendering Engineers
Skills and Educational
- Bachelor/Masters Degree in Engineering or similar
- Minimum 35 years of relevant engineering experience in the Marine business
- Fluent in English and Italian language
- Holistic understanding of different Marine solution types and customer segments
- Technical understanding of offerings in Marine environment
- Good solution and valueselling skills
- Excellent skills in understanding and translating customer needs into KONE technical specifications
- Understanding of Marine installation processes
- Good knowledge of KONE Marine solutionrelated codes and standards
- Good engineering tool skills e.g. CAD
- Basic knowledge of competitors technical solutions
- Good understanding of all the required elements for solution total costing
- Good virtual communication/collaboration skills
- Good team player
At KONE we strive to provide equal opportunity for everyone. All applications for vacant positions will be welcomed and will be considered on the relative merits of the applicant against the role profile for the position regardless of color race nationality ethnic origin sex gender sexual orientation marital status disability (ex L. 68/99 parental responsibilities age religion or belief.
At KONE we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where coworkers trust and respect each other and good performance is recognized. In being a great place to work we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.
Employment Type
Full-Time
Key Skills
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