Customer Success Manager Amazon Robotics Fulfillment

Are you inspired by invention Is problem solving through teamwork in your DNA Do you like the idea of seeing how your work impacts the bigger picture Answer yes to any of these and youll fit right in here at Amazon Robotics (AR). We are a smart team of doers that work passionately to apply innovative robotics and software solutions to solve realworld issues that will transform our customers experiences in ways we cant even image yet. We invent new improvements every day. We are Amazon Robotics and we will give you the tools you need to invent with us in ways that are rewarding fulfilling and fun.

The Customer Success (CSM) team is the primary link between AR and Operations coaching site management on operational best practices robotics systems and tools. You will work directly with operations managers at Amazon Fulfillment and Transportation Centers to meet or exceed the as designed performance of their robotic technology. You will identify operational painpoints translate those into opportunities enabling product and/or process changes to improve system performance. The successful candidate will work backwards from customer goals and influence a broad range of operations engineering product deployment and solution stakeholders from Global Robotics and Central Operations to ensure North America operations and supporting organizations can successfully utilize Amazon Robotics technologies.

You will use your technical acumen program management organizational change management and communication skills to align a broad range of initiatives for the customer. You will own and drive excellence for your portion of the endtoend model (e.g. technical operational organizational and educational) that span several teams levels and crossfunctional business units.

At AR we value critical thinking selfmotivation and thrive in ambiguous entrepreneurial environments. You will pay attention to detail but think big on behalf of our customers. As a CSM you have a business outcome mindset broad technical background and a passion for problemsolving. You are a team player use data to make choices express yourself thoughtfully verbally and in writing and are passionate about delivering Earths most customercentric experiences.


Key job responsibilities
* Develop and implement mechanisms and processes to enable your team to scale with a growing AR network build subject matter expertise and innovate to address the needs of operations and AR customers.
* Auditing adoption and improving effectiveness of safe and effective AR operational best practices within your portfolio or subject matter area of expertise.
* Identifying and addressing trending operational performance issues and improvement opportunities and implementing solutions in fulfillment network
* Facilitating networkwide rollouts of new robotic technologies and tools and supporting operations launch of new robotic systems and continuous improvement initiatives.
* Identifying requirements and capturing voice of the customer product/service feedback to influence product design and development priorities.
* Coaching site leaders on AR best practices and robotics systems and tools.
* 2530 travel expected

A day in the life
Amazon offers a full range of benefits for you and eligible family members including domestic partners and their children. Benefits can vary by location the number of regularly scheduled hours you work length of employment and job status (seasonal or temporary). The benefits that generally apply to regular fulltime employees include:
1. Medical Dental and Vision Coverage
2. Maternity and Parental Leave Options
3. Paid Time Off (PTO)
4. 401(k) Plan

At Amazon we value people with unique backgrounds experiences and skillsets. If youre passionate about this role and want to make an impact on a global scale please apply!

* Bachelors degree in Engineering and/or relevant experience
* 6 years in customerfacing roles with experience resolving technical issues with operations engineering (software/hardware) and leadership teams
* Experience managing multiple highpriority tasks simultaneously
* Knowledge and/or working experience with analytical tools (sql Excel tableau)
* Experience applying process improvement frameworks and tools to optimize business operations and customer outcomes

* Masters degree in Engineering and/or MBA
* Strong problemsolving and analytical skills
* Experience with Lean Six Sigma or other continuous improvement methodologies
* Experience with robotics hardware software and/or system troubleshooting
* Experience in BI and analytical tools including Tableau SQL and R/Python

the pay range for this position is $138300 $187100; however base pay offered may vary depending on jobrelated knowledge skills and experience. A signon bonus and restricted stock units may be provided as part of the compensation package in addition to a full range of medical financial and/or other benefits dependent on the position offered. This information is provided per the Colorado Equal Pay Act. Base pay information is based on market location. Applicants should apply via Amazons internal or external careers site.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $118200/year in our lowest geographic market up to $204300/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on jobrelated knowledge skills and experience. Amazon is a total compensation company. Dependent on the position offered equity signon payments and other forms of compensation may be provided as part of a total compensation package in addition to a full range of medical financial and/or other benefits. For more information please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.