Director of Hospitality
Director of Hospitality
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Job Description
Summary of Duties
Perform quality work within deadlines with or without direct supervision. Interact professionally with other team members customers and suppliers. Work effectively as a team contributor on all assignments. Work independently while understanding the necessity for communicating and coordinating work efforts with other team members and organizations. Maintain strict privileged proprietary guest and employer confidentiality during and beyond the term of my employment. Adhere to all work rules policies & procedures and safety standards.
Position Purpose
The Director of Hospitality serves as strategic partner for the executive leadership team. They direct and manage the operational activities of all Food & Beverage Hotel and Golf Course operations. The Director of Hospitality is responsible for continuous improvement in service standards maintaining BRC brand standards and assisting executive leadership with the development and implementation of revenuegenerating and costcontainment strategies and procedures. This position reports to the General Manager.
Knowledge Skills and Abilities
- Creates a memorable hospitality experience for our guests along with providing great value and ensures guests satisfaction by leading supervising directing and developing Food & Beverage Hotel and Golf Course management and Team Members to ensure that Service Excellence is the standard.
- Creates and implements new innovations to enhance the guest experience based on current trends as well as maintain knowledge of new and evolving technology in Food & Beverage Hotel and Golf Course management to ensure the department is maximizing efficiencies.
- Creates develops and recommends short and longterm planning guidelines and procedures annual operating budget and capital budget program that are aligned with overall goals analyzes hotel revenue and labor reports making strategic adjustments as necessary to ensure maximum efficiency and profitability as well as partnering wit the marketing department to leverage offers and services.
- Conducts ongoing analysis of financial reports to monitor the profitability and expenses of Food & Beverage Hotel and Golf Course operations and takes appropriate action by creating and implementing strategies and tactics to contain costs.
- Develops and implements staffing plans that provides each functional area with appropriate labor to meet guest service and operational expectations.
Builds and maintains relationships with the Food & Beverage Hotel and Golf Course suppliers and vendors to assess the quality of goods and services purchased from these third parties and for performance assessment purposes.
- Maintains understanding of financial results and collaborates with property leadership to improve financial performance.
- Establish a hospitality culture with accurate and timely services to the highest level of guest satisfaction and propose innovative solutions for continual improvement for all operations and Team Member engagement.
- Establishes hotel department goals objectives and strategic planning and provides direction guidance and support to ensure the successful operation of the hotel department including promoting excellent guest/Team Member relationships by reacting promptly efficiently and courteously to all guest and associate concerns and is responsible for the safety appearance and operation of the hotel.
- Oversees inventory purchases and supplies manages accuracy of inventory management system and cost controls for related expenses.
- Monitors and controls the maintenance/sanitation of hotel hotel facilities equipment and related areas to ensure a healthy safe work environment.
- Maintains Food & Beverage Hotel and Golf Course department repairs and capital improvement budgets ensure cost effectiveness forecasts and plans facility improvements by establishing criteria for repair versus replacement and proactively works to circumvent any damages to assets through preventative maintenance.
- Develops an oversees comprehensive vendor contracts which provide a quality product at a fair price while establishing project control numbering system and communicates with vendors and contractors on a consistent basis to streamline processes and maintain accountability.
- Creates an environment that motivates Food & Beverage Hotel and Golf employees to collaborate learn develop and perform their best.
- Promotes develops and maintains effective communication interaction and excellent relationships with department heads including ensuring their requirements are identified and consistently met.
- Observes and follows all safety procedures.
Date
Education/Qualifications
Bachelors degree in Hospitality Tourism Economics or similar area or a combination of education and experience meeting or exceeding these requirements.
Seen years of supervisory or managerial experience in hospitality gaming or related area
Experience with Class II and Class III gaming facilities and associated resorts.
Licensing
Must be able to obtain and maintain the required Gaming License
Work Requirements
Requires problem solving skills and the ability to communicate effectively. Position involves prolonged walking stooping or bending lifting or carrying up to 50 pounds daily. Work is performed in a casino environment with varying levels of lighting air quality noise and / or temperature.
Acknowledgement
I have read and understand the above job description. This job description is intended to describe the general nature and level of work being performed and not intended to be construed as an exhaustive list of all responsibilities duties and skills required. I assert that I am able to perform the essential duties meet the physical requirements of this position and satisfy the expectation for regular attendance.
Required Experience:
Director
Employment Type
Full-Time
