Survivor Benefits Quality Control
Survivor Benefits Quality Control
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$ 41655 - 72897
1 Vacancy
Job Description
Description of Work
- The Retirement Systems Division (RSD) is hiring aSurvivor Benefits Quality Control Analyst.This position facilitates quality control activities for processes related to determining eligibility and processing payments of death benefits for all state local law enforcement and government agency employees active and retired.
This is a fulltime position 40 hours per week) withState Benefits including health insurance paid vacation paid sick time paid holidays as well as retirement.**This position has a recruitment range of $41655 $55209*** You will be able to telework one day per week once fully oriented*The QC Analyst reviews work completed by Survivor Benefits Analysts and provides guidance and interpretation of the laws governing death processing in the Retirement Systems Division.
Duties- Perform quality control activities related to any active or retired members death and ensure the accurate processing of any refunds and pension transfers.
- Apply general statutes and proper law(s) to make benefit payments.
- Review processing of various payment processes for accuracy and compliance (ex: Death Benefits Return of Contributions etc.
- Audit files to process beneficiary payments.
- Generate correspondence to beneficiaries or estates
- Determine beneficiary eligibility based on a review of records on file.
- Facilitate training for new Analysts; identify training needs provide 1:1 and group training for new and existing Analysts
- Monitor electronic workflows error rates and turnaround times in concert with supervisor.
- Perform the work of Survivor Benefits Analyst as needed
TheRetirement Systems Division administers the North Carolina Retirement Systems retirement benefits death and disability benefits and the North Carolina Supplemental Retirement Plans created under North Carolina state law.
TheBenefits Processing Sectionprocesses claims from surviving dependents of deceased plan members and short and longterm disability claims for retirement system members along with processing requests for a refund of contributions from exited members. Knowledge Skills and Abilities / Competencies
Qualified applicants must possess and application must clearly reflect work experience that demonstrates the following:
- Demonstrated ability to interpret and apply program policies and procedures and apply law to make appropriate benefit payments.
- Experience using software and systems to research collect data and analyze information.
- Demonstrated ability to serve as a resource for other analysts explaining complicated processes and procedures to ensure understanding.
- Demonstrated ability to answer inquiries from other departments to facilitate solutions.
- Experience communicating complex business matters verbally and in written form
- Experience using Microsoft Word and Microsoft Excel (or comparable technology) to perform specialized administrative tasks
- Experience reviewing the work of others; including training coaching guiding and providing feedback to drive quality improvement
Minimum Education and Experience Requirements
Some state job postings say you can qualify by an equivalent combination of education and experience. If that language appears below then you may qualify through EITHER years of education OR years of directly related experience OR a combination of both. See for details.
Bachelors degree from appropriately accredited institution and one year of experience related to the area of assignment; or an equivalent combination of training and experience.Supplemental and Contact Information
This position is subject to a criminal history background check through CastleBranch. In addition one or more of the following may also be reviewed depending on the nature and requirements of the position: employment history professional references credit history and educational verification (i.e. degree license or official transcript). Applicants will be required to pass the background check to the satisfaction of the North Carolina Department of State Treasurer. All offers of employment are conditional until the satisfactory completion of the background check.
This office uses the MeritBased Recruitment and Selection Plan to fill positions with highly qualified individuals. All applicants must complete and submit a State application for employment using the NEOGOV Online Job Application System OSHR Work for NC for the State of North receive credit for your work history and credentials you must list the information on the online application form. Any information omitted from the application cannot be considered in screening for qualifying credit. Attached or incorporated resumes (including Text resumes on application form) WILL NOT be used for screening for qualifying credit. Please make sure you complete the application in additional information about applications and processes with the state of NC Please visit:How Do I Get the Job
The State of North Carolina and the Department of State Treasurer is an Equal Opportunity Employer:- Applicants requesting and receiving an accommodation under the Americans with Disabilities Act (ADA) are eligible to submit paper applications via mail or by fax reference the contact information below. All applicants should indicate the position number and job title in the section Jobs Applied For.
- Applicants seeking Veterans Preference must attach a DD 214 Form Certificate of Release or Discharge from Active Duty along with your application.
- Applicants seeking National Guard Preference
- North Carolina Army National Guard
- North Carolina Air National Guard
- Must attach a copy of the NGB 23A (RPAS) or a copy of the DD256 or NGB 22 along with your application.
Please note foreign degrees require an official evaluation for U.S. equivalency and must be submitted to Human Resources for verification. There are several organizations that perform this specialized service feel free to use any service of your choosing. For your convenience a couple are listed below:- International Education Research Foundationor
- World Education Services
If you are having technical issues submitting your application please call the NeoGov Help Line at. If there are any questions about this posting other than your application status please email Department of State Treasurer at .
Employment Type
Full-Time
