Service Engineer I NA IT Support
Service Engineer I NA IT Support
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Job Description
Who We Are NA IT Support
Are you looking for an exciting role where you can thrive in a fastpaced environment and take on new challenges every day The NA IT Support team is seeking a motivated individual to help us lead the deployment and support of cuttingedge technology in our stateoftheart contact center. In this role youll play a critical part in troubleshooting and supporting the implementation of new contact center technology ensuring seamless operations across our Sales and Service teams. As we continue to innovate youll be tasked with writing comprehensive and technical SOPs documentation and troubleshooting runbooks as well as creating enduser guides that empower employees to selfservice their tech issues and provide essential resources to our tech support teams.
You will be at the forefront of shaping how we manage and support technology with the opportunity to lead new projects and contribute to a growing innovative environment. Working both collaboratively with your direct team in the Athens GA office and with crossfunctional partners remotely youll ensure effective communication and timely project . If you are excited by the chance to work in a highenergy setting provide valuable tech support resources and help implement and maintain new technologies this is the perfect role for you to make a real impact while working in a facility that is constantly evolving.
What Youll Do
- Provide OnSite Tech Support: Address incidents AV support workstation setups tech requests and network issues.
- Manage Computer Deployments: Oversee imaging loaners Chrome OS and PDC setups.
- Maintain Inventory & Organization: Ensure stock and technical areas are clean and functional.
- Promote Positive Experience: Ensure friendly solutionoriented interactions with all customers.
- Champion New Tech Deployments: Support successful integration of new technology onsite.
- Lead Knowledge Base Updates: Manage project timelines and coordinate with teams for timely updates.
- Gather Feedback for Updates: Collaborate with teams to identify gaps and prioritize content.
- Ensure Consistency & Quality: Oversee content quality clarity and usability across the knowledge base.
What Youll Need
- Technical Support and Troubleshooting: Ability to address and resolve technical issues onsite manage computer deployments and ensure equipment functionality across the building.
- Project Management: Strong organizational skills to lead and manage the knowledge base update project including timeline creation task delegation and progress tracking.
- Collaboration and Communication: Effective communication and teamwork skills to gather feedback coordinate with crossfunctional teams and ensure clear consistent updates across the knowledge base.
- Problemsolving skills: Are often drawn to puzzles and challenges and the process of finding solutions is rewarding in itself.
- Adaptability: Can shift their focus and approach as they delve deeper into a topic embracing new information and insights along the way.
- Curiosity and a thirst for knowledge: Are naturally drawn to exploring new ideas and seeking out information often going beyond the surface level.
- Persistence and determination: Dont give up easily and are willing to invest time and effort to understand a topic thoroughly.
- Independent thinking: Are comfortable venturing off the beaten path and exploring topics in a way that suits their own interests and curiosity.
- Selfdirected learning: Are comfortable taking ownership of their learning and pursuing knowledge independently often viewing rabbit holes as opportunities for growth.
- Research and analytical skills: Are adept at gathering information evaluating sources and drawing conclusions based on evidence.
About Wayfair Inc.
Wayfair is one of the worlds largest online destinations for the home. Whether you work in our global headquarters in Boston or in our warehouses or offices throughout the world were reinventing the way people shop for their homes. Through our commitment to industryleading technology and creative problemsolving we are confident that Wayfair will be home to the most rewarding work of your career. If youre looking for rapid growth constant learning and dynamic challenges then youll find that amazing career opportunities are knocking.
No matter who you are Wayfair is a place you can call home. Were a community of innovators risktakers and trailblazers who celebrate our differences and know that our unique perspectives make us stronger smarter and wellpositioned for success. We value and rely on the collective voices of our employees customers community and suppliers to help guide us as we build a better Wayfair and world for all. Every voice every perspective matters. Thats why were proud to be an equal opportunity employer. We do not discriminate on the basis of race color ethnicity ancestry religion sex national origin sexual orientation age citizenship status marital status disability gender identity gender expression veteran status genetic information or any other legally protected characteristic.
Your personal data is processed in accordance with our Candidate Privacy Notice If you have any questions or wish to exercise your rights under applicable privacy and data protection laws please contact us at.
Employment Type
Full Time
