Monitoring Associate

Title: NOC Analyst
Location: Mumbai India
Division:Agilisys Operations Centre (AOC)
Reports to:Team Lead

Are you ready to drive digital transformation and innovation within a dynamic organization focused on delivering exceptional public services

Do you have a passion for helping clients harness the power of technology to solve complex challenges and improve experiences

Do you want to have the opportunity to work in a 24/7 monitoring and Incident Management environment

If so we would love to hear from you!


ABOUT US

Agilisys is at the forefront of digital transformation and innovation in the public services sector. With over two decades of experience we have established ourselves as a trusted partner for governments local authorities and organizations nationwide. Our mission is to empower our clients to deliver exceptional public services by harnessing the full potential of technology and data.

OUR VALUES

Partnership: we become one team and family with organizations helping them to navigate change and stay agile.

Integrity: our people really care going beyond the brief to make change happen for organizations and citizens.

Innovation:we bring together the right technologies and services to design solutions that work.

Passion:we are passionate about and dedicated to public services and improving peoples lives.

THE ROLE

Key responsibilities

The NOC Analyst/Executive is a vital role within Agilisys and this role will be responsible for monitoring and escalation of incidents based on standard operating procedures including end to end management of monitoring tools and applications.

Specific duties

Depending on the project you will need to be comfortable doing the following:

• Monitoring NOC operations for overall availability of timely report and resolution of issues as per allocated service levels
• Experience on Linux/Windows servers network devices monitoring.
• Administration and management of Solarwinds and Azure monitor
• Monitor live Servers core servers and network devices websites and URLs
• Work as a central point of contact for all technical support teams and provide information for ongoing incidents alert.
• Escalate any inconsistencies in the monitoring environment.
• Basic understanding of Networking in a telecommunications environment.
• Manage client escalations within SLAs defined in the teams standard operating procedures.
• Create custom reports for clients
• Achieve weekly and monthly targets for KPIs
• Adapt and adhere to revised professional standards and processes to ensure consistency and common practice for all NOC monitoring / escalations.

Opportunity

This role is an excellent platform for experienced professionals to take their career to the next level and an opportunity unlikely to be found anywhere role offers a competitive salary on par with industry standards based on experience qualifications certifications and skills. It also provides a 5day working rotational shift with 24 days of paid leave and 10 Public holidays.

ABOUT YOU

The ideal candidate will have a trackrecord in delivering results while embracing change and uncertainty. Excellent stakeholder management experience is essential to being successful in this role.

The Ideal Candidate

• Excellent verbal and written communication interpersonal skills and Listening skills
• Ability to work under pressure.
• Attention to detail and accuracy.
• Ability to work on a 24/7 shift basis.
• Ability to multitask
• Experience on SolarWinds modules Azure monitor and various monitoring applications.
• Good handson skills on ticketing tools

WHAT WE CAN OFFER YOU:

This role will offer exposure to the right mix of challenges within a culture that promotes continuous learning and development.


PROCESS

Simply submit your CV.

By submitting your CV you understand that we have a legitimate interest to use your personal data for the purposes of assessing your eligibility for this role. This means that we may use your personal data to contact you to discuss your CV or arrange an interview or transfer your CV to the hiring manager(s) of the role youhave applied for. You can ask us at any time to remove your CV from our database by emailing but please note that this means we will no longer consider you for the role you have applied have a rigorous recruitment process which we use for all our roles to ensure we attract the very best talent.

Individuals seeking employment at Agilisys must note that we see diversity as something that creates a better workplace and delivers better outcomes. As such we are keen to maximise the diversity of our workforce and actively encourage applications from all. We encourage diversity through perspective background identity and thought whilst also fostering an environment where everyone can express themselves regardless of your race religion sex gender colour national origin disability or any other applicable legally protected characteristic. We are committed to continuing to nurture an inclusive environment and building a diverse workforce.