Sr HR Manager

Amazons mission to be Earths most customercentric company would be impossible without our talented people. Their hard work and creative thinking ensure we deliver great customer experiences.

As we strive to be Earths best employer our global HR teams known internally as People eXperience and Technology (PXT) grow the business through people by creating an inclusive culture focused on safety engagement technology and innovation.
Broaden your HR knowledge to elevate your performance and unleash your potential as you take your HR career in exciting new directions.

The Senior HR Manager is part of the NACF senior leadership team partnering with leaders at multiple levels of the organization to develop strategies and goals. In this role you will build and foster a safe inclusive servicefocused environment where HR and Business leaders are committed to delivering a positive employee experience. You will have the autonomy to innovate and deploy HR strategies focused on employee engagement talent management organizational effectiveness and workforce planning and you will understand when collaboration with other teams and leaders will help you get to better solutions or results. You will lead a team of HR employees to leverage data policy process communication and experience to drive excellence throughout the employee lifecycle. You will understand and teach your team regarding the importance of accurate and timely HR metrics as well as their inputs and impacts.

To thrive you will need a flexible skill set including the ability to connect to the bigger picture. Youll dive deep into the details while collaborating with leaders across sites and regions to drive scalable and sustainable solutions and results.

Key job responsibilities
Own and create sustainable HR strategies that set the vision direction and establish supporting routines for the HR team. Model train and coach behavioral expectations and hold operations and HR teams accountable to following up on employeefacing questions and resolving concerns in a timely manner.

Work closely with Business Leader(s) and jointly own the decisions for all people related matters (e.g. employment decisions DEI talent development performance management employee relations) and be actively involved in their development. Coach provide constructive feedback and hold leaders accountable to equitably seeking retaining developing and optimizing the performance and engagement of their teams.

Establish effective partnerships with specialized HR functions including centers of excellence and shared services (e.g. compensation staffing recruiting). Challenge the status quo and leverage partnerships to drive improved performance and employee experiences within centralized functions scaling solutions across the site region and beyond.

Collaborate with site and regional leadership teams to harmonize sitespecific priorities in alignment with overarching Amazon goals (e.g. diversity & inclusion engagement and talent management initiatives).

Lead champion and follow up on organizational and operational change. Remove barriers that impede change or adoption of change. Respond resourcefully and constructively to new demands priorities challenges or obstacles. Use high judgment when making decisions.

A day in the life
A typical day on our team involves managing multiple priorities simultaneously oriented on results with excellent organizational and interpersonal skills. You will coach and support leaders through stakeholder management talent management organizational health organizational strategy and team development strategies. You will own and create sustainable HR strategies setting the vision direction and establishing routines for the HR team through coaching and development monitoring service levels and holding teams accountable to meet and exceed key people operational financial and team goals. You will balance technical highjudgment HR work with actively engaging our teams on the production floor coaching our leaders and creating Earths best place to work. Youll work in a complex rapidly changing environment where you will have opportunities to innovate to more effectively achieve people and organizational goals.

About the team
Amazons Fulfillment Centers (FCs) within North American Customer Fulfillment (NACF) are fastpaced environments that utilize robotics scanning machines and computer systems that track and allow the delivery of millions of items (and smiles) to households daily.

NACF PXT is a talent cultivator where Amazonians gain a depth of experience and expertise nurtured to grow flourish and thrive in other business lines across Amazon. Our HR Leaders provide strategic and tactical leadership direction executing our people initiatives providing internal customer support and driving HR functional excellence and process improvement in locations with up to 6000 associates. NACFs PXT teams are flexible thoughtful socially responsible and are always planning for the future.

Bachelors degree

7 years of human resources leadership or a mix of equivalent leadership experiences

Experience supporting hourly frontline employee populations of 2000

7 years experience in one or more of the following industries: shipping/logistics distribution centers manufacturing environments hospitality healthcare retail and customerfacing / customerservice environments

Masters Degree or MBA

510 years of experience in Fortune 500 companies

Demonstrated success with stretch assignments that are evidence of superior performance in previous roles (e.g. varied experiences to include but not limited to startups turnarounds international assignments and rapid growth business environments)

Experience in workforce planning/flex staffing

Demonstrated success managing multiple priorities simultaneously orientated on driving results

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.