Client Services Administrator - Financial Services

Client Services Administrator

About Attivo:

Attivo are Lifestyle Financial Planners.

Were a privately owned company. We prefer it that way. It means were free to do what we feel is best for our clients and our people. Our work is all about our clients. We pride ourselves on being completely transparent open and honest an approach that builds trust with our clients and inspires their financial confidence.

Our experienced highly qualified financial specialists and expert support teams are committed to delivering more for all our clients. Our independent status and unique approach to understanding our clients their preferences and their motivation sets us apart. We will build and provide ongoing support for a bespoke financial plan aimed at fulfilling our clients lifestyle needs.

Whether youre a private client or a business accessing our corporate services you can rely on a clear consistent service from your Financial Planner and from our experienced teams.

About the role:

As a Client Services Administrator you will play a vital role in fostering and maintaining strong relationships with both existing and prospective clients. You will be the first point of contact for our clients providing exceptional support and ensuring all enquiries are handled with efficiency and professionalism. You will be required to manage inbound communications assist with client inquiries and facilitate the seamless transfer of business during acquisitions. You will work closely with key stakeholders within the business including our Financial Planners supporting the arrangement of annual client review meetings and supporting various projects.

About you:

You have aspirations to become a Chartered Financial Planner or Chartered Paraplanner and are looking for the right business to support those goals. You will be driven selfmotivated and able to handle a busy workload whilst sitting professional qualifications. You could be a graduate who has studied economics or business or someone who has experience within Financial Services already and is looking for progression. You may have already completed some of your CII exams and are looking to put your knowledge into practice. You are a fast learner able to pick things up quickly and seek out learning opportunities. You are naturally inquisitive and have excellent communication skills. You will have sharp attention to detail and work best when faced with a busy workload.

The successful candidate will need to be based at our Cheltenham Office a minimum of 3 days per week with the option to work remotely the remaining days. We value worklife balance and offer flexible working alongside our hybrid approach.

Key Responsibilities include:

• Ensuring that all enquiries are handled in an efficient and timely manner delivering exceptional levels of customer service to all clients.
• Adherence to the requirements laid out by the FCA in terms of compliance customer risk and Treating Customers Fairly (TCF) principles
• Ensuring that all client interactions are documented accurately on Intelligent Office and adhere to GDPR
• Using knowledge of Attivo Group products and services identifying new business opportunities
• Work closely with other team members and Financial Planners to provide the best services to all new and existing clients.
• Ensure that all activities are accurately recorded and updated
• Proactively maintain an uptodate knowledge of the Business processes and service offerings to its clients.

Essential skills and experience

• Minimum 5 GCSEs graded AB 6 or equivalent including Maths and English or have the experience to demonstrate the ability to work at this level
• Must have an aspiration to become a Financial Planner or Paraplanner
• Excellent interpersonal listening numerical and IT skills
• Excellent written/verbal communication skills
• Good organisational time management and caseload management skills
• Ability to work well under pressure while maintaining excellent attention to detail.
  
• Relevant degree such as Economics or Financial Services industry experience

Desirable skills and experience

• Experience within Financial Planning or Wealth Management would be an advantage
• Currently working towards your Diploma in Regulated Financial Planning (CII)
  

Salary and benefits

Starting salary 25000 (rising on completion of professional exams) up to 32000.

Attivo also offers:

• Noncontributory Pension Scheme

• Private Medical Insurance
• Cashplan
• Income Protection
• Critical Illness
  
• Death in Service
  
• Parking allowance
  
• Generous holiday allowance rising with length of service
• Work from home and flexible working available
• Excellent culture promoting employee wellbeing and engagement.

Recruitment Policy

Attivo is committed to being an Equal Opportunities employer. If you require reasonable adjustments at any stage of the recruitment process please let us know and we will endeavour to make the process as accessible and as fair as possible.

Please be aware that any offer of employment will be subject to satisfactory completion of preemployment vetting as outlined by the Financial Conduct Authority (FCA) . This may include but not limited to adverse financial history criminal records UK directorship and disqualifications check.

Attivo do not use recruitment agencies and we respectfully ask that agencies do not contact us in regard to posts advertised on this site.


Please visit our website to view our full privacy policy for prospective employees.

Required Experience:

Unclear Seniority