Service Delivery Officer Operations Support

We are banking at another level.

Choosing BDC as your employer means working in a healthy inclusive and skilled workplace that puts forward the best conditions to bring together unique teams where employees are empowered to act. It also means being at the centre of ambitious economic and financial projects to see further and to do things differently to fuel the success of Canadian entrepreneurs.

Choosing BDC as your employer also means:

• Flexible and competitive benefits including an Employee Savings and Investment Plan where BDC matches part of your voluntary contributions a Defined Benefit Pension Plan a $750 wellness and health care spending account to name a few

• In addition to paid vacation each year five personal days sick days as necessary and our offices are closed from December 25 to January 1

• A hybrid work model that truly balances work and personal life

• Opportunities for learning training and development and much more...

This position can be located across Canada. Bilingualism in French and English is required.

POSITION OVERVIEW

Work collaboratively within a national virtual team environment. Administer a consulting portfolio of assigned projects and support the operational needs of your business partners. Process additional tasks as distributed amongst the team to balance workloads and meet peak identify risk scenarios within the consulting project portfolio and recommend or initiate actions to stakeholders to ensure a seamless client experience with consulting project flexible to support other team members and adjust to changing priorities and demand requirements.

CHALLENGES TO BE MET

• Support national proposal preparations and consulting projects.

• Support a dedicated team of Business Advisors with daily operational consulting requirements and the administration of their portfolios including but not limited to amendment client billing subsidy program support budget adjustments consultant invoices project closing AR management securing appropriate approvals and project coordination activities.

• Ensure compliance to BDC norms by understanding the consulting advisory systems and procedures to guide your stakeholders through their different project management tasks.

• Respond to client or network consultant issues of an administrative nature and support Business Advisors to ensure client satisfaction or partner engagement is not adversely impacted.

• Proactively identify operational issues causing inefficiencies or communication problems. Work towards continuous improvement suggest better approaches and affect change.

• Maintain accurate and up to date project information in identified systems as it relates to the Advisory Services Service Delivery Officer role.

• Ensure identified service standard objectives are achieved. Keep abreast of changes to processes and procedures for Advisory Services to ensure compliance.

WHAT WE ARE LOOKING FOR

• Postsecondary education or relevant experience

• Minimum of two years pertinent experience in an operational or administrative role

• Attention to detail

• Organized and able to adjust priorities as needed

• Solid interpersonal skills and collaborative

• Customer service oriented

• Ability to navigate between procedural requirements and client first thinking

• Good analytical and basic financial skills

• Ability to work independently and meet deadlines

• Quick to adapt to systems and different platforms

• Solid knowledge of MS Office (Word Excel Outlook)

• Bilingualism (French & English) is required

Proudly one of Canadas Top 100 Employers and one of Canadas Best Diversity Employers we are committed to fostering a diverse equitable inclusive and accessible environment where all employees can thrive and feel empowered to bring their whole selves to work. If you require an accommodation to complete your application please do not hesitate to contact us at .

While we appreciate all applications we advise that only the candidates selected to participate in the recruitment process will be contacted.