Director Revenue Operations - Universal Kids Resort
Director Revenue Operations - Universal Kids Resort
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1 Vacancy
Job Description
Universal Kids Resort is designed to spark the imagination of children with a truly unique experience compared to existing destinations. With a park designed to ignite the art of play and a hotel to provide continued excitement for the children and relaxation for the adults you could find yourself working in a variety of environments. Located in Frisco TX this new project aims to inspire wonder in visitors of all ages. With a primary focus on families with young children it creates a distinctive working environment. With a park designed to ignite the art of play and a 300room family hotel to provide continued excitement for the children and relaxation for the adults you could find yourself working in a variety of environments. These could include working in various climate conditions standing for long periods and in noisy environments. The working hours are unique often covering weekends and holidays plus evenings. This position offers companysponsored benefits including medical dental and vision insurance 401(k) paid leave and a variety of other discounts and perks.
JOB SUMMARY
Oversees all Food & Beverage Culinary Catering Merchandise and Warehouse teams at Universal Kids Resort. Manages leadership responsible for daytoday food and merchandise operations within the theme park. Establishes and oversees the planning and of annual accountabilities and objectives for the division while regularly partnering with other Universal Kids Resort departments and across Universal Destinations & Experiences (UDX) Revenue Operations teams as well as alignment with UDX policies and procedures. Oversees all Guest Satisfaction (GSAT) Team Member Satisfaction (TSAT) safety and financial aspects of Revenue Operations.
JOB RESPONSIBILITIES
- Manages and directs daily operation of the business through division management team with a focus on staffing revenue and margin generation controls and performance. Drives the development of management team through formal and informal training and role modeling. Develops Team Member Satisfaction (TSAT) action plans and implements. Provides leadership coaching and mentoring to achieve maximum results and empower the management team to drive and make decisions. Creates a culture that is supportive and respectful to support a positive environment. Partners with Human Resources to manage concerns and issues in a timely manner and to resolution.
- Responsible for the overall Guest and Team Member experience communication of goals and expectations and ensuring operating and safety standards are maintained. Interacts with Team Members guests and key partners monitors equipment and infrastructure needs generates growth and efficiency objectives and plans. Responsible for adherence and interaction with applicable regulatory agencies and requirements.
- Develops and leads vigorous efforts to achieve or exceed budgeted financial goals. Consistently analyzes financial performance and adjusts the operation as necessary responding reasonably to existing conditions while controlling costs. Develops and drives planning of new business opportunities focusing on trends and changes in the market. Develops and manages 3rd party concessionaire opportunities where applicable. Directs budgeting process and daily management of budgets analyzing fluctuations in business units and instituting changes/enhancements as necessary. Partners across Universal Kids Resort including F&B management of the hotel and across Universal Destinations & Experiences (UDX) to create synergies for company goals and increased revenues. Develops longrange capital plans and manages annual capital requests. Provides leadership and strategic oversight for initiative management ensuring ontime/onbudget development and implementation.
- Collaborates with merchandise buying group to develop new product assortments. Develops and implements the overall Merchandise strategy to maximize financial performance throughout property while also optimizing the guest experience.
- Leads strategy around Food & Beverage projects/programs support new concepts corporate sponsorship menu collateral IP approvals technology and sustainability. Develops and is primarily responsible for resortwide food safety and sanitation program. Guides culinary leadership regarding menu planning and analysis
- Understand and actively participate in Environmental Health & Safety responsibilities by following established UDX policy procedures training and team member involvement activities.
- Perform other duties as assigned.
SUPERVISORY RESPONSIBILITY
- Supervises an Exempt team
ADDITIONAL INFORMATION
- Carries out supervisory responsibilities in accordance with the organizations policies and applicable laws.
QUALIFICATIONS To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge skills and/or abilities (KSAs) required.
- Knowledge of food safety store planning/layout revenue generating strategies ADA and OSHA standards preferred.
- Certified Professional Foods Manager (CPFM) preferred.
- Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
- Consistent attendance is a job requirement.
EDUCATION
- Bachelors degree from a fouryear college or university in Retail Management Food & Beverage Management Communications Business Administration or Hospitality preferred.
EXPERIENCE
- 10 years Revenue Operations experience in Merchandise/Retail and/or Food & Beverage with 3 or more years leadership experience required; or equivalent combination of education and experience. Theme park or themed attraction experience preferred.
Your talent skills and experience will be rewarded with a competitive compensation package.
Universal is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at Universal Destinations & Experiences viaemail the Internet or in any form and/or method without a valid written Statement of Work in place for this position from Universal Orlando HR/Recruitment will be deemed the sole property of Universal Orlando. No fee will be paid in the event the candidate is hired by Universal Destinations & Experiences as a result of the referral or through other means.
Universal Kids Resort. Here you can.
Universal Kids Resort is an equal opportunity employer. Universal elements and all related indicia TM & 2025 Universal Studios. All rights reserved. EOE
Required Experience:
Director
Employment Type
Full-Time
