Technology Business Partner Sr Manager

ABOUT US
At HUB International we are a team of entrepreneurs. We believe in protecting and supporting the aspirations of individuals families and businesses. We help our clients evaluate their risks and develop solutions tailored to their needs. We believe in empowering our employees to learn grow and make a difference. Our structure enables our teams to maintain their own unique regional culture while leveraging support and resources from our corporate centers of excellence.

HUB is the 5th largest global insurance and employee benefits broker providing a boundaryless array of business insurance employee benefits risk services personal insurance retirement and private wealth management products and services. With over $5 billion in revenue and almost 20000 employees in 600 offices throughout North America HUB has grown substantially in part due to our industry leading success in mergers and acquisitions.

Position Summary

We are seeking a motivated and collaborative Technology Business Partner (TBP) to serve as a key connector between our centralized technology teams and regional business operations across a federated enterprise model. This role is responsible for understanding the needs priorities and challenges of our field operations AND the needs priorities and challenges of our technology operations serving as a trusted advisor to ensure the right technology conversations are happening at the right timeand that field perspectives are represented in enterprise planning. If you are energized by partnership communication and making sure technology delivers real business value this is the role for you you will help bridge the gap between enterprise technology and frontline excellenceshaping not just systems but how people experience and benefit from them.

Leadership and Relationship Management Duties

• Act as the primary point of contact between field COOs across several regions and the centralized tech organization
• Understand the portfolio of enterprise products and services across HUB
• Learn the business as well as people within the business to understand and articulate business objectives priorities perspectives and critical business issues
• Cultivate strong trustbased relationships with IT colleagues and senior business executives
• Know how to navigate the IT organization and be able to inspire excellent support and good business partnership throughout all levels of IT
• Facilitate regular touchpoints checkins and regional advisory conversations with field and tech leadership
  • Guide technology conversations with a focus on value realization and business impact
  • Share insights and lessons learned across teams and regions
  • Monitor satisfaction with services tools and support models in the regions
  • Surface patterns and needs related to service tickets outages tool usage and knowledge gaps
• Improve outcomes through collaboration with PMO Service Management Change and Training teams to ensure regional perspectives are captured in change initiatives system implementations service upgrades etc. and to:
  • Drive identification planning and tracking of business value from tech initiatives
  • Partner with centralized teams to adapt or extend solutions for field success
  • Support technology readiness rollout and adoption across regions
  • Actively participate in stakeholder feedback retrospectives and learning loops
  • Provide second level escalation support to the business leaders where the technology processes do not provide the desired outcomes
• Shepherd the intake process collaborating with business leaders to identify business capability needs that lead to the right Demand requests.
  • Facilitate the development of business cases and broker negotiations and decisions where new capabilities are needed
  • Help business partners think beyond the immediate ask toward scalable solutions
  • Coordinate between technology operations vendors support teams and leadership
• Support the Business Partner team in developing and implementing the team objectives and strategy own and drive
• Stay current with industry trends and BRM best practices

Required Qualifications

• 3 years as a Business Partner BRM Program Manager Portfolio Manager (or similar)
• 7 years of IT leadership / management experience
• Track record of developing and managing trusting relationship with executives and other leaders
• Demonstrate reliability credibility and empathy in every interaction
• Strong background in stakeholder engagement across matrixed or federated organizations
• Skilled at presentation and persuasion; know how to adjust message for technical and nontechnical audiences
• Deeply experienced at writing and presenting business cases and investment narratives within formal governance structure
• Experience in partnering with technology teams to deliver highly complex IT programs and projects
• Passionate about delivering business value to business partners and end users
• Customer centric mindset that anticipates business needs and responds positively to feedback
• High emotional intelligence with the ability to lead effectively communicate motivate and influence without direct authority
• Proficient at driving transformational change in large organization with varied stakeholders
• Proficiency in using tools such as MS Office Suite MS Project Visio and SharePoint

Other Helpful Qualifications

• Insurance or insurance brokerage industry experience is a plus
• Digital Product Management / Ownership
• Have led or made significant contributions to a digital transformation program
• M&A integration experience
• Enterprise Architecture experience

Education:

• 4year degree required
• MBA is a plus
• BRMP or CBRM certifications preferred

Although hybrid to a local HUB office is desirable we are open to remote candidates.

JOIN OUR TEAM
Do you believe in the power of innovation collaboration and transformationDo you thrive in a supportive and client focused work environmentAre you looking for an opportunity to help build and drive change in a rapidly growing and evolving organizationWhen you join HUB International you will be part of a community of learners and doers focused on our Core Values: entrepreneurship teamwork integrity accountability and service.

Disclosure required under applicable law in California Colorado Illinois Maryland Minnesota New York New Jersey and Washington states: The expected salary range for this position is $130000 to $x150000 and will be impacted by factors such as the successful candidates skills experience and working location as well as the specific positions business line scope and level. If you believe that your qualifications and experience surpass the minimum requirements for this role we encourage you to submit your application. By doing so we will be able to keep your application on file for consideration for potential future positions within our organization. HUB International is proud to offer comprehensive benefit and total compensation packages which could include health/dental/vision/life/disability insurance FSA HSA and 401(k) accounts paidtimeoff benefits such as vacation sick and personal days and eligible bonuses equity and commissions for some positions.

HUB International Limited is an equal opportunity employer that does not discriminate on the basis of race/ethnicity national origin religion age color sex sexual orientation gender identity disability or veterans status or any other characteristic protected by local state or federal laws rules or regulations.

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