General Manager

JK revision:
Site Manager Travel Center Operations
We are looking for a dynamic and motivated individual to inspire a highperforming team
of managers cashiers and support staff while driving operational excellence and
exceptional customer experiences at our location in Hutchinson KS. This position will
oversee the entire operation of fuel sales cstore and restaurant.
Your Impact
Drive operational efficiency and profitability across a multimilliondollar travel
center / truck stop running 24/7/365
Build and develop a dynamic store management team that delivers outstanding
customer experiences and operational results
Lead initiatives to optimize performance metrics increase revenue minimize
expenditures and enhance operational efficiency
Build and maintain strategic vendor relationships to enhance store offerings and
rewards program negotiating partnerships that drive customer loyalty
Champion a culture of exceptional service that ensures every traveler leaves
better than they arrived
Core Responsibilities
Drive daily operations through handson leadership including:
o Proactively troubleshooting operational challenges
o Creating and optimizing team schedules based on business needs
o Filling shifts when needed to ensure continuous operations
o Maintaining exceptional facility standards and cleanliness
o Observing and evaluating employee performance against key metrics
Manage financial and operational performance:
o Drive profitability through effective cost management
o Oversee inventory control and vendor relationships
o Process and manage invoices pricing and daily paperwork
o Partner with pricebook team to ensure accurate pricing
o Protect company assets and maintain compliance with policies
Lead team development and culture:
o Build and maintain a professional highperforming team
o Implement comprehensive training programs for all new hires
o Foster ongoing skill development and growth opportunities
o Maintain positive working relationships across all levels
o Document and address performance concerns appropriately
Oversee vendor and inventory management:
o Build strategic vendor partnerships to enhance rewards programs
o Manage delivery functions and invoice processing
o Maintain organized inventory systems including walkin coolers

o Ensure proper stock levels and rotation
o Stay informed of product movements and trends
Drive community and customer engagement:
o Establish positive community relationships
o Create and maintain a welcoming environment
o Ensure exceptional customer service standards
o Build local partnerships to support store success
o Address customer feedback and concerns promptly

Job Requirements
Proven track record of leadership success preferably 3 years managing cstore
or travel center operations
Strong business acumen with demonstrated ability to analyze P&Ls and drive
profitable growth
Excellence in team development with a passion for mentoring future leaders
Outstanding communication and interpersonal skills
Experience with Microsoft Office suite and POS systems
Valid drivers license with clean driving record
High school diploma required; Associates or Bachelors degree preferred
What We Offer
Competitive base salary: $65000 $75000 annually
Comprehensive benefits package including medical dental vision and life
insurance
Paid vacation and holidays
Career advancement opportunities with companypaid training
Optional relocation assistance
Dynamic fastpaced work environment
Physical Requirements
This role requires occasional lifting up to 50 lbs standing walking and exposure to
various weather conditions. Must be able to move throughout the facility and perform
tasks requiring manual dexterity. Reasonable accommodations may be made to enable
individuals with disabilities to perform essential functions.
TravelCenters of America champions diversity and inclusion. We are proud to be an
equal opportunity employer and welcome applications from all qualified candidates
regardless of background.

Full job description Original second posting
Job Summary
The Site General Manager is an inspirational leader who oversees a designated travel
center where they are responsible for coaching and leading the site in operating a
successful and profitable location. This individual will build and maintain a strong
dynamic leadership team by communicating a clear vision and give direction on training
and development profitability site maintenance safety etc. The Site General Manager
ensures we are returning every traveler to the road better than they came!
In this role you can expect to:
Supervise the management team and overall operations of the designated location
Constantly demonstrate a professional demeanor with a high level of character honesty
and integrity in conducting the business affairs of the sites; Inspire the Profit Center
Managers their management teams and all team members to do the same
Establish and be responsible for goals to meet company objectives related to people
profit safety quality of service and appearance of the locations
Coach teach and demonstrate sound customer service principles to all team members
including direct customer contact to resolve issues when needed
Partner with Profit Center Managers and Talent Acquisition to identify the best available
management level talent whether internal or external; Review and advise team staffing
levels; Develop management team and successors
Monitor key performance indicators to identify opportunities for improvement and clearly
communicate opportunities to the District Manager and management team.
Ensures that programs are properly implemented and maintained to ensure the safety
of customers and team members.
Assesses performance of PCMs completes appraisals of direct reports and
recommends for advancement and merit increases.
Ensures all customer complaints are addressed promptly and develops ways to reduce
or eliminate their reoccurrence. Actively solicits employee and customer input to
improve location operations.
Ensures awareness and compliance with all federal state and local regulations that
impact operations.
Ensures accurate and timely completion and submission of reports personnel records
time sheets price surveys and others as directed.
Supervises the total function of a travel center which operates multiple profit centers
and which may operate 24 hours per day 365 days per year.
Leads management team to adequately and effectively maintain and safeguard
Company property equipment funds and merchandise and ensure all loss prevention
and audit policies are properly executed.
Manages location operations while controlling operating expenses within established
budgets.
Leads management team and employees to understand and comply with all wage and

hour obligations. Ensures time records are complete and accurate and nonexempt
employees are compensated for all time worked.
Develops and implements programs that recognize and reward outstanding customer
service performed by team members. Sets an example of outstanding customer service.
Works with the District Manager and management team to develop succession plan for
departments and ensures employees are provided with development opportunities for
career growth.
Responsible for accurate forecasting of total site results and achieving budgeted site
EBITDA.
Must complete a minimum of lead certification requirements related to restaurant brands
they manage
Must ensure all required training is completed within the required time frame of 90 days.
This includes but is not limited to training required by federal/state/local law and
regulations training on company policy and procedures and training for job skill
What wed like to see:
An inspirational leader who sets the example
High School Diploma (or GED) required; Associates or bachelors degree preferred
3 years of experience in a leadership role preferred with proven positive results
Proficient planning and analytical skills (i.e. understanding the calculations on the P&L
coverage ratio budget & expense report etc. able to achieve positive financial results
Ability to perform all nonmanagement functions to assist when needed.
Exhibit excellent verbal and written communication skills
Proficiency in Microsoft Office including Word Excel and PowerPoint and operational
understanding of POS software
Must possess and maintain a valid drivers license with appropriate insurance coverage
and acceptable driving record
With us youll enjoy:
Competitive salary
Medical dental vision and life insurance
Paid vacation and holidays
Opportunity for growth and advancement with company paid training
Relocation Assistance (relocation not required)
Not all benefit plans are available to all team members.
Pay Range
$annually
A pay range listed reflects the potential pay for this role. The pay will depend on various
factors such as responsibilities of the position job duties/requirements and relevant
experience and skills. Not all positions posted will have a pay range listed.
Our travel centers serve thousands every day; not one traveler is the same and our
team must reflect that. We can quot;return every traveler to the road better than they camequot;

only by understanding and celebrating individualism. TravelCenters of America is proud
to be an equal opportunity workplace. We are committed to equal employment
opportunity regardless race color religion creed national or ethnic origin age marital
status familial status ancestry sex gender pregnancy gender identity or expression
sexual orientation mental or physical disability handicap military service or Veteran
status genetic information or membership in any other category protected by applicable
federal state or local law. At TravelCenters of America we invite everyone to make
themselves at home.
Individuals with a disability may request a reasonable accommodation related to our
recruiting process. If you would like to request an accommodation related to the
recruitment process please email us at In your email please
include your first and last name phone number the position and location for which you
are applying and details pertaining to the accommodation request.
Typical Physical Demands
In this role the team member is regularly required to talk and hear. Standing walking
kneeling stooping bending over crouching crawling climbing and repetitive use of
legs are done occasionally. The team member is occasionally required to lift up to 50
lbs and/or move heavy objects. Specific vision abilities required by this job include close
vision distance vision color vision peripheral vision depth perception and ability to
adjust focus. All performed with or without a reasonable accommodation.
Work Environment
While performing these duties of this job the employee may be exposed to outdoor
elements in all seasons. Occasionally the employee will also be exposed to fumes and
particles moving mechanical parts and vibration. The noise level in the work
environment can be loud at times. While performing these duties the employee may be
exposed to dirt dust grime grease oil gas highconcentrated cleaning solutions etc.
Disclaimer
This job description may not list all duties for this position. The incumbent in the position
may be asked to perform other duties. TA reserves the right to revise the job description
at any time. This job description is not a contract for employment and either the
incumbent or TA may terminate employment at any time for any reason.
We are looking for Managers that are Customer Service Oriented
Energetic Reliable Trustworthy Goal Driven Problem Solving and are
able to build teams and that can lead by example. Brew Oil is always
looking to the future in ways to grow.
In this position you will over see the entire operation of the gas station and
restraunt.
Work Schedule:

The managers are required to work any hours that the store may need due to
staffing needs including weekends.
Duties and Responsibilities:
Troubleshoot immediate problems as they may occur.
Effectively manages the store employees in a professional manner.
Building and posting team work schedules according to the business
perimeters needed.
Reviewing that all duties are being performed
Delegate daily task duties that will keep the store maintained and
functional and looking great.
Fills in on a shift when needed (above and beyond their own shifts)
Manage store inventory and delivery functions with various vendors
including checking in invoices on a daily basis.
Maintains a good clean friendly environment for employees and
customers
Manages with cost effectiveness
Effectively training of all new hires
Reports all concerns and incidents with formal documentation to the store
supervisor
Properly completes all shift and daily paperwork
Performs price checks and works hand in hand with our pricebook team
Manages invoices and paperwork (submitted on time)
Maintains an appropriate working relationship with other associates and
supervisors
Maintains the profitability of the store
Protect company assets and reputation
Follows company policies and procedures
Maintains open communications with vendors and sales reps and staying
involved in what is coming in and out of location.
Maintaining walkin cooler (keeping clean and organized and regulating
stock as needed.
Development and training of all team members in the Brew ways.
Observe and evaluate each employees job performance against mission
critical goals
Comply with company programs policies and procedures as well as
regulatory requirements.
Able to lift up to at least 30 pounds.
Able to stand on their feet for up to 12 hours and work in a cold/hot
environment if needed.
Connect with the community to establish positive relationships
development and store success
The perfect fit for our team would be a person who would create a positive store
culture by treating employees fairly and with respect. Additionally they would be

selfmotivated dependable and able to work effectively in a fastpaced
environment while maintaining 100 total customer focus.
Requirements:
Reliable transportation.
Successful completion for testing of Tobacco and Alcohol (provided when
hired)
Experience supervising others is preferred
Experience supervising others in a fast food restaurant retail or
convenience operation helpful
Strong leadership skills
Excellent interpersonal skills
Strong team building skills
Strong communication skills including the ability to communicate verbally
to both large and small groups of employees
Display a strong understanding and commitment to our corporate mission
vision and total customer focus
Ethical honest trustworthy respectful
Displays a strong Work Ethic

Required Experience:

Director