Principal Product Manager Developer Partner Enablement NaaS

At TMobile we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package this is Total Rewards. Employees enjoy multiple wealthbuilding opportunities through our annual stock grant employee stock purchase plan 401(k) and access to free yearround money coaches. Thats how were UNSTOPPABLE for our employees!

*** This position will be located in Bellevue WA. This is not a remote role we are a hybrid environment requiring at least 3 days a week in office.***

The Network as a Service (NaaS) team at TMobile is focused on delivering innovative network service products that empower customers and partners. Our mission is to solve enterprise challenges in connectivity and beyond by providing scalable developerfriendly and partnerready solutions leveraging TMobiles differentiated network capabilities.

As a Principal Product Manager you will lead developer and partner enablement strategies ensuring that NaaS platforms APIs and tools are accessible scalable and easy to integrate. You will work closely with customers and partners throughout presales and postsales phases to ensure seamless onboarding technical support and successful integration of NaaS solutions.

In addition to technical enablement this role will oversee project management for customer implementations ensuring that customers receive clear guidance structured onboarding and ongoing technical support. You will collaborate crossfunctionally with engineering sales engineering technical support product and business teams to drive customer success and adoption.

This role requires:

Deep expertise in developer platforms API product management SDKs and technical onboarding
Strong system thinking ensuring seamless partner integrations and developerfriendly solutions
Experience managing presales and postsales technical support working directly with customers and partners
Strong project management skills ensuring structured customer onboarding and successful deployment
Proven leadership coaching and mentoring skills fostering a growth mindset across teams
Exceptional communication and influence engaging senior executives partners and technical teams

Key Responsibilities

Developer & Partner Enablement Strategy

• Define and own the developer and partner support vision strategy and roadmap ensuring alignment with business technical and customer needs.

• Develop bestinclass developer experiences including selfservice APIs SDKs CLI tools and technical documentation.

• Partner with product managers engineering and sales engineering teams to design scalable partner onboarding experiences.

• Advocate for developerfriendly API design and ensure ease of integration for partners and customers.

• Lead efforts to build and maintain developer sandboxes partner portals API documentation and troubleshooting guides.

PreSales & PostSales Customer Support

• Serve as a technical liaison for partners and customers guiding them through technical evaluations API integrations and deployment.

• Support the presales process by assisting customers with technical assessments proofofconcepts (POCs) and demos.

• Lead postsales customer onboarding ensuring smooth implementation API adoption and integration success.

• Troubleshoot customer issues during and after integration working with engineering and technical support to resolve blockers.

• Establish and manage a technical support escalation process ensuring fast issue resolution and strong customer satisfaction.

Project Management for Customer Implementations

• Define and maintain structured onboarding processes ensuring customers receive clear guidance on integration timelines and milestones.

• Develop and oversee project plans for customer implementations aligning technical teams sales engineers and product managers.

• Ensure customers have clear documentation training materials and best practices to successfully adopt NaaS solutions.

• Track customer progress providing regular updates risk mitigation and proactive support to ensure successful deployments.

• Work with account teams customer success managers and engineering to ensure postlaunch success and retention.

& Delivery

• Own and prioritize the backlog for developer tools SDKs partner onboarding experiences and technical documentation.

• Work closely with engineering DevOps and API teams to ensure platform capabilities meet performance security and scalability standards.

• Establish release management processes for developerfacing tools ensuring smooth updates and feature rollouts.

• Ensure compliance with security data privacy and regulatory standards in all partner and developer interactions.

Optimization & Growth

• Continuously track developer and partner adoption metrics leveraging dashboards and analytics tools.

• Develop adoption strategies to drive developer engagement and API usage across the NaaS ecosystem.

• Identify and resolve technical gaps and pain points ensuring an optimal developer and partner experience.

• Advocate for automation AIdriven enhancements and selfservice tooling to streamline integrations.

Leadership & People Management

• Mentor and coach technical product managers sales engineers and developer advocates.

• Promote a growth mindset driving team learning upskilling and professional development.

• Influence senior leadership shaping the enterprisewide developer support and partner enablement strategy.

• Lead executivelevel discussions presenting developer adoption metrics partner enablement success and platform impact.

Education:

• Bachelors Degree (Required) in Engineering Computer Science Business or related field

Work Experience:

• 10 years of Product Management experience ideally in developer platforms APIs or enterprise SaaS.

• Proven track record of leading technical onboarding partner integrations and developer platform management.

• Strong experience in presales and postsales technical support working directly with customers and partners.

• Deep expertise in API management SDK development cloud platforms and developer tooling.

• Strong experience in technical program management and structured project management for customer implementations.

• Knowledge of Agile methodologies backlog management and release planning.

• Experience with AI/automationdriven developer tools and API lifecycle management (a plus).

• Ability to influence senior executives crossfunctional teams and engineering leadership.

At least 18 years of age
Legally authorized to work in the United States

Travel:
Travel Required (Yes/No):Yes 5

DOT Regulated:
DOT Regulated Position (Yes/No):No
Safety Sensitive Position (Yes/No):No

Base Pay Range: $133800 $241400

Corporate Bonus Target: 20

The pay range above is the general base pay range for a successful candidate in the role. The successful candidates actual pay will be based on various factors such as work location qualifications and experience so the actual starting pay will vary within this range.

At TMobile employees in regular nontemporary roles are eligible for an annual bonus or periodic sales incentive or bonus based on their role. Most Corporate employees are eligible for a yearend bonus based on company and/or individual performance and which is set at a percentage of the employees eligible earnings in the prior year. Certain positions in Customer Care are eligible for monthly bonuses based on individual and/or team performance. To find the pay range for this role based on hiring location TMobile our benefits exemplify the spirit of One Team Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and parttime employees have access to the same benefits when eligible. We cover all of the bases offering medical dental and vision insurance a flexible spending account 401(k) employee stock grants employee stock purchase plan paid time off and up to 12 paid holidays which total about 4 weeks for new fulltime employees and about 2.5 weeks for new parttime employees annually paid parental and family leave family building benefits backup care enhanced family support childcare subsidy tuition assistance college coaching short and longterm disability voluntary AD&D coverage voluntary accident coverage voluntary life insurance voluntary disability insurance and voluntary longterm care insurance. We dont stop there eligible employees can also receive mobile service & home internet discounts pet insurance and access to commuter and transit programs! To learn about TMobiles amazing benefits check out.

Never stop growing!
As part of the TMobile team you know the Uncarrier doesnt have a corporate ladderits more like a jungle gym of possibilities! We love helping our employees grow in their careers because its that shared drive to aim high that drives our business and our culture forward. By applying for this career opportunity youre living our values while investing in your career growthand we applaud it. Youre unstoppable!

TMobile USA Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age race ethnicity color religion creed sex sexual orientation gender identity or expression national origin religious affiliation marital status citizenship status veteran status the presence of any physical or mental disability or any other status or characteristic protected by federal state or local law. Discrimination retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.

Talent comes in all forms at the Uncarrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process please let us know by emailing or calling. Please note this contact channel is not a means to apply for or inquire about a position and we are unable to respond to nonaccommodation related requests.