Health Club Receptionist

WELCOME TO A WORLD OF OPPORTUNITIES AT THE UKs #1 GREAT PLACE TO WORK 2025 AS VOTED BY OUR TEAM MEMBERS! You are not just a team member here. Its a supportive and engaging environment with the perfect balance between fun and focus. Here you can achieve everything you put your mind into our managers always have an opendoor policy and really care about your development. Hilton also gives you access to countless trainings and resources to learn pretty much anything to help you in your career.

Please note that this is a parttime 24 hour contract

Hourly Rateof 12.21 per hour plus incentives

A WORLD OF REWARDS

• Free and healthy meals when on duty
• Grow your Career !
• Personal Development programmes designed to support you at every step of your career
• A chance to make a difference through our Corporate Responsibility programmes Find out what and how we are doing
• Team Member Travel Program: discounted hotel nights plus 50 off Food and Beverages (subject to individual outlets)
• Team Member Referral Program
• High street discounts: with Perks at Work
• Holiday: 28 days including bank holidays
• Free Parking
• Modern and inclusive Team Members areas

A Health Club Receptionist is responsible for greeting and assisting clients to deliver an excellent Guest and Member experience while ensuring the overall experience is pleasant and their needs are met.

What will I be doing

As a Health Club Receptionist you are responsible for greeting and assisting clients to deliver an excellent Guest and Member experience. A Health Club Receptionist will also be required to manage customer feedback and be an effective sales person. Specifically you will be responsible for performing the following tasks to the highest standards:

• Assist guests and clients in an appropriate and timely manner
• Manage customer feedback effectively to ensure issues or compliments are escalated to enable longterm improvements in products and services
• Ensure client experience is proficient including bookings payments and consultation cards
• Adhere to cash handling procedures
• Interact and communicate effectively with clients members team members guests and management team
• Upsell with latest departmental incentives
• Report accidents maintenance issues or other incidents
• Ensure compliance with all health and safety regulations

What are we looking for

A Health Club Receptionist serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role you should maintain the attitude behaviours skills and values that follow:

• Committed to delivering a high level of customer service
• Excellent grooming standards

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Excellent attention to detail
• High standards of cleanliness
• Ability to work in a consistently professional and helpful manner
• Previous spa experience

EVERY JOB MAKES THE STAY.

At Hilton It Matters Where You Stay but The Stay is only one side of the story. We know it takes hundreds of jobs to create unforgettable experiences for our guests and behind every job theres an extraordinary person working to make each Stay magical. Thats why at Hilton Every Job Makes the Stay.

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