IT Office Support Specialist

POSITION SUMMARY

PRO*ACT is looking for a collaborative and dynamic individual to join our IT team!

This position is 100 onsite in our office in Monterey CA.

Some of the key responsibilities include:

• Provide firsttier user support for office operations and IT needs across Pro*Act PFS PFL IFS and Harvest Sensations.
• Respond to user requests via the Help Desk Ticketing system phone and email.
• Support geographically dispersed users using remote desktop tools and support software.
• Provide oncall support for afterhours emergencies when authorized.
• Install configure test maintain monitor and troubleshoot user workstations hardware and software to meet service levels.
• Perform onsite analysis diagnosis and resolution of desktop and laptop issues; recommend and implement solutions including offsite repairs for remote users.
• Work with system and network administrators to ensure the functionality and efficiency of desktops laptops and printers.
• Assess and maintain company technology including phones displays and smart devices ensuring operational readiness and longterm usability.
• Ensure proper desktop hardware connections such as Ethernet and USB ports and resolve networking software issues as required.
• Maintain an inventory of IT equipment including computers monitors keyboards mice and accessories with sufficient stock for timely replacements.
• Accurately document desktop equipment failures repairs installations and removals.
• Assist in preparing maintaining and enforcing procedures for logging reporting and monitoring desktop operations.
• Collaborate with thirdparty support or PC equipment vendors when necessary.
• Perform tasks such as preparing rooms for meetings or presentations handling mail and packages moving boxes hanging pictures coordinating office moves and contacting service providers.
• Assist with the physical installation of furniture or equipment as directed by department heads.

POSITION HIGHLIGHTS

• Excellent Pay
• Generous Benefits: Medical Dental Vision Life Insurance Paid Time Off
• Exceptional Team Oriented Culture
• On Site gym
• Casual attire
• FUN rewarding environment!

EXPERIENCE AND EDUCATION REQUIRED

Education & Certifications

• Required: Associates or Bachelors degree in Computer Science Information Technology or a related fieldor equivalent experience.
• Preferred: Industry certifications (e.g. CompTIA Microsoft).

Technical Experience

Required:

• 2 years of experience supporting desktops enduser systems enterprise applications and systems at Level 2 or above.
• Handson expertise with antivirus malware ransomware email security and other cybersecurity tools.
• Troubleshooting clientserver webbased/cloud applications and resolving enduser computing issues with quick turnaround.
• Knowledge of diagnosing and differentiating between server network and workstation issues.
• Strong experience in troubleshooting network printing hardware and cabling issues.

Preferred:

• Handson experience with Active Directory Intel and Apple hardware Microsoft OS network connectivity and Android/iOS platforms.
• Supporting technologies like Windows OS Exchange Server OWA DNS DHCP Office 365 OneDrive Teams and Smartsheets.
• Experience with Service Desk tools (e.g. ServiceDesk Plus Desktop Central from ManageEngine).
• Virtualization cloud environments and related troubleshooting.
• VoIP PBX/phone system troubleshooting.
• Vendor management IT procurement and negotiation skills.

Additional Skills

Required:

• Strong problemsolving skills with the ability to identify complex issues and implement effective solutions.

Preferred:

• Experience building and supporting Power BI and/or Tableau reports.
• User education and training experience using tools like KnowBe4.
• Familiarity with Linux/Unix systems.

PRO*ACT is an Equal Opportunity Employer

Disclaimer

This position description is not intended and should not be construed to be an exhaustive list of all responsibilities skills efforts or working conditions associated with the job. It is intended however to be an accurate reflection of those principal job elements essential for making decisions related to job performance employee development and compensation. As such the incumbent may perform other duties and responsibilities as required.