Senior Director IT Operations
Senior Director IT Operations
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1 Vacancy
Job Description
The Role
AtSoFi were not just redefining how people manage their moneywere engineering the future of financial wellbeing. As our Senior Director of IT Operations youll do more than oversee systems and servicesyoull architect the strategy that powers seamless operations and innovation across our global enterprise.
This role is a rare opportunity to build whats next not just maintain what is. Youll lead a highimpact globally distributed team drive continuous improvement through technology and process innovation and play a critical role in delivering scalable secure and employeecentric experiences. If you thrive in fastpaced environments excel at inspiring teams and love turning complexity into claritythis is your moment.
What Youll Do
- Lead the Vision for Global IT Operations:
Design and execute a forwardthinking operations strategy that supports SoFis bold business goals. Improve performance reduce friction and elevate IT as a proactive partner to the business. - Build & Empower a WorldClass Team:
Shape a highperforming inclusive and globally distributed organization. Prioritize mentorship succession planning and leadership development to grow future trailblazers. - Deliver Impact with CrossFunctional Influence:
Collaborate across Engineering InfoSec Facilities and HR to solve enterprise challenges with agility and accountability. Your work will directly enhance productivity improve resilience and decrease risk across the company. - Champion Innovation and Operational Excellence:
Lead the charge in adopting automation AI/ML insights and modern selfservice tools. Bring clarity to complexity through measurable outcomes and streamlined processes. - Own Service Continuity & Incident Response:
Refine and scale incident management frameworks that ensure fast effective resolution with minimal disruptionbecause every second counts. - Elevate the Employee Experience:
Partner with HR and People Tech to cocreate technology experiences that empower employees from onboarding to offboarding. - Drive Financial Stewardship:
Manage and optimize the IT operations budget with precision ensuring investments align with strategic priorities and deliver measurable ROI.
What You Bring
- 10 years of progressive leadership in IT operations including 5 years in a senior global role.
- Proven experience managing complex matrixed organizations and thirdparty IT vendors.
- Deep understanding of enterprise IT support service management frameworks (ITIL COBIT) and modern ITSM tools (ServiceNow preferred).
- Strong track record of evaluating and adopting emerging technologies to deliver business value.
- Inspiring leadership style focused on mentorship diversity and team growth.
- Confident communicator with executive presence and stakeholder engagement skills.
- Fluent in navigating diverse geographies and multicultural teams.
- BS/MS in IT InfoSec or related disciplineor equivalent experience.
- Experience with HR systems such as Workday and exposure to AI/ML automation platforms is a plus.
- Experience in the Financial Services / Banking industries is a plus.
- Bilingual English/Spanish preferred
Required Experience:
Exec
Employment Type
Full Time
