Work from home Married Telecaller
Work from home Married Telecaller
Posted on :
26-04-2025
Employer Active
1 Vacancy
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Job Description
This is a remote position.
telecaller job involves making outbound and receiving inbound calls to engage with customers answer queries generate leads and potentially close sales depending on the companys goals. Telecallers often work with scripts gather customer information and update CRM systems. They play a crucial role in customer interaction and business growth.
Key Responsibilities:
Outbound Calling: Making calls to potential customers to introduce products or services and generate leads.
Inbound Call Handling: Answering customer inquiries providing support and resolving complaints.
Lead Generation: Identifying and qualifying potential customers who could be interested in the companys offerings.
Customer Interaction: Engaging with customers understanding their needs and building rapport.
Sales and Order Processing: In some cases telecallers may also be responsible for closing sales and processing orders.
CRM Management: Updating customer information and interaction details in the CRM system.
Following Scripts: Adhering to communication scripts to ensure consistent messaging and professionalism.
Maintaining Records: Keeping detailed records of all customer interactions including call details queries and resolutions.
Achieving Sales Goals: Contributing to the achievement of individual and team sales goals.
Resolving Customer Complaints: Addressing customer complaints effectively and professionally.
Skills and Qualifications:
Communication Skills: Excellent verbal and written communication skills including active listening and persuasion.
Interpersonal Skills: Ability to build rapport create positive relationships and handle difficult situations with patience.
Customer Service Skills: Ability to provide excellent customer service answer queries and resolve issues.
Sales Skills: In some roles a telecaller may need to possess sales skills to generate leads and close deals.
Computer Skills: Basic computer skills for using CRM systems and other software.
ProblemSolving Skills: Ability to identify and resolve customer issues effectively.
Time Management Skills: Ability to manage multiple tasks and meet deadlines.
Adaptability: Ability to learn about new products or services and adjust their approach as needed.
Industry Examples:
Sales:
Telecallers can work in various sales roles such as generating leads closing deals and building relationships with clients.
Customer Service:
Telecallers can provide customer support answer inquiries and resolve complaints.
Telemarketing:
Telecallers can work in telemarketing roles making outbound calls to promote products or services.
BPO (Business Process Outsourcing):
Telecallers can work in BPO settings handling customer interactions and providing support on behalf of other companies.
Employment Type
Full Time
Key Skills
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