Head of Commercial Operations CommOps EMEA
Head of Commercial Operations CommOps EMEA
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Job Description
Key responsibilities
- Align commercial with portfolio and marketing strategy
- Collaborate with marketing and omnichannel engagement teams to ensure reps have the best tools and capabilities to engage with HCPs
- Support marketing and country organizations in coordinating the of marketing campaigns across brands and country sales force structures
- Collaborate with region heads and country managers to optimize sales force allocation to address growth potential and align with portfolio strategy
- Work with countries to improve targeting and segmentation to make it a highly integrated and valued business process for priority brands focusing on major markets
- Design sales incentive plans to drive performance focusing on inspiring the sales force to achieve portfolio strategy priorities and growth drivers
- Drive development and of strategies and tools that enhance sales force capabilities and customer engagement across EMEA
- Develop and evolve sales force training and learning culture across all EMEA countries ensuring reps use tools and processes effectively with a focus on launch products
- Assess sales force competitiveness vs the market and design/implement solutions for continuous improvement
- Embed omnichannel engagement mindset and skills among the sales force in alignment with the Omnichannel Engagement and Marketing teams
- Collaborate with Business Intelligence to develop sales analytics at key account and replevel to identify performance gaps and opportunities
- Manage the CRM system and work with business users to continuously improve its capabilities to maximize customer engagement
- Collaborate with Marketing Business Intelligence and countries to ensure brandspecific KPIs are clear enforced and monitored
- Conduct regular audits to identify operational strengths and areas for improvement at both country and regional levels
- Advocate for highvalue commercial operations activities to senior leaders across Santen EMEA
Qualifications :
EDUCATION
- University degree in a relevant field is required (i.e. life sciences Economics Math or highly analytical subject)
- Masters or PhD in analytical or scientific subjects desirable
EXPERIENCE
- Minimum of 710 years experience in the pharmaceutical industry including experience in sales management or sales leadership position
- 3 years experience in Sales Force Effectiveness CRM and system management
- Experience in sales force excellence methods and uplifting sales force capabilities
OTHER COMPETENCIES
- Leadership and influence
- Proven track record of delivering strong consistent results
- Ability to lead and influence cross functionally to provide solutions to the customer facing organization Excellent written and verbal communication skills to senior leaders and more junior employees Potential to work in or with multiple country markets
- Fluency in English
- Ability to engage with internal and external stakeholders
- Other European languages as an asset
- Knowledge of ophthalmology is a plus
Additional Information :
Grow your career at Santen
A career at Santen is an opportunity to make a difference. Through our longterm vision outlined in Santen 2030 we are committed to be a Social Innovator addressing the social and economic needs of people with visual impairments. We have team members around the world using their diverse talents to unlock new modalities and drive innovations for patient outcomes education and treatment. At Santen we believe in empowering all our team members with flexible ways of working and a highly inclusive work environment.
The Santen Group is an Equal Opportunity Employer. We are committed to building diverse teams and ensuring a safe and inclusive physical and virtual workplace for every one of our team members. All employment decisions are based on business needs role requirements and individual qualifications regardless of race color ethnicity national origin/ancestry religion sexual orientation gender gender identity/ expression age disability medical condition marital status veteran status or any other characteristic protected by law.
If you require any kind of accommodation during our recruitment process please let the recruiter from our team know.
Remote Work :
Yes
Employment Type :
Fulltime
Employment Type
Remote
