In Room Dining Captain - The Little Nell

Position Summary 
The InRoom Dining Captain oversees the daily operations of the inroom dining service ensuring exceptional guest experiences through efficient order management quality control and team leadership. This position reports to the In Room Dining Manager.

Job Posting Deadline
Applications for this position will be accepted until May 15 2025.

Essential Job Functions/Key Job Responsibilities
    Supervise and coordinate the daily operations of the inroom dining service
    Ensure all orders are prepared delivered and presented according to hotel standards
    Train mentor and support inroom dining servers to maintain exceptional service quality
    Monitor guest orders and special requests to ensure accuracy and satisfaction
    Assist with taking orders delivering food and setting up inroom dining experiences as needed
    Maintain cleanliness organization and proper stocking of inroom dining areas
    Handle guest concerns and resolve service issues promptly and professionally
    Collaborate with the kitchen and other departments to ensure seamless service
    Conduct regular quality checks on food presentation temperature and overall guest experience
    Oversee the collection and retrieval of trays and dining equipment from guest rooms and hallways
    Maintain records of inroom dining transactions inventory and team performance
    Uphold hotel policies safety standards and brand service guidelines at all times
    Other duties as assigned 
 

Qualifications :

Education & Experience Requirements 
    High School Diploma or equivalent preferred 
    34 years experience with Food and Beverage 

Knowledge Skills & Abilities  
    Strong knowledge of food and beverage menus including preparation and presentation standards
    Proficiency in pointofsale (POS) systems and ordertaking procedures
    Knowledge of hotel policies services and room layouts to assist guests effectively
    Excellent communication skills for interacting with guests servers kitchen staff as well as the telephone
    Strong organizational skills to manage orders and ensure timely service
    Ability to handle guest complaints and service issues in a professional manner
    Indepth knowledge of food safety sanitation standards and health regulations
    Strong problemsolving skills to address service challenges and guest requests
    Strong leadership and interpersonal skills to foster a collaborative team environment
    Attention to detail in ensuring order accuracy and quality of service
    Ability to remain calm and composed under pressure or during peak service times
    Ability to prioritize tasks and manage multiple orders simultaneously
    Ability to delegate and supervise effectively
    Ability to lead train and motivate a team to deliver highquality service
    Good command of the English language
 

Additional Information :

Work Environment and Physical Demands 
    Ability to reach crouch kneel stand walk or be on your feet for extended periods of time 
    Regularly work in wet hot and humid conditions for extended periods of time and may be required to walk on slippery and uneven surfaces 
    Must be able to frequently lift push or pull up to 50 lbs. individually or with assistance    

Job Benefits
This position is categorized as a regular fulltime position eligible for the following benefits:
Enrollment dates differ across the various programs.  
    Health Dental and Vision Insurance Programs
    Flexible Spending Account Programs
    Life Insurance Programs
    Paid Time Off Programs
    Paid Leave Programs
    401(k) Savings Plan
    Employee Ski Pass and Dependent Ski Passes 
    Other company perks

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. By accepting a position with Aspen One Aspen Snowmass Aspen Ventures or Aspen Hospitality you acknowledge that you are able to perform the essential functions of the job with or without reasonable accommodation. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job. To request accommodation during the application and interviewing process please contact Human Resources at.         

This job description is designed to indicate the general nature and level of work. It is not designed to contain or be interpreted as a comprehensive list of all duties responsibilities and qualifications required of employees assigned to this job. Duties and responsibilities may change at any time with or without notice.

Aspen One is an equal opportunity employer (Minority/Female/Disabled/Veteran). At Aspen One inclusion equity and diversity are fundamental to fulfilling our vision of building a better workplace and better world. From our hiring practices through the entire employee experience we embrace and celebrate the unique experiences perspectives and cultural backgrounds that each employee brings to the workplace. We encourage diverse points of view which allows us to develop innovative solutions to the everevolving world of work. Aspen One strives to foster an environment where our employees feel respected valued and empowered and our team members are at the forefront of helping us promote and sustain an inclusive workplace that works for all.

For an overview of Aspen One Companys benefits and other compensation visit One participates in EVerify.

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