Manager On Duty - Front Desk - The Little Nell
Manager On Duty - Front Desk - The Little Nell
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Job Description
Position Summary
The Manager on Duty will ensure smooth operation of the Front Office and direct all activities of the Rooms Division in the absence of Upper management. Ensures fivestar standards are maintained across the guest service areas. The Manager on Duty reports to the Front Office Manager.
Job Posting Deadline
Applications for this position will be accepted until May 15 2025.
Essential Job Functions/Key Job Responsibilities
Monitors and coaches the standards in all guest services positions in the Rooms Division (Front Desk Concierge) ensuring the very best customer service for every guest every time
Assist with maintaining a healthy work environment and administration for staff including Kronos Payroll Cycles and submitting Tip/Commission reports to payroll at scheduled deadlines
Deals with all guestrelated issues as well as emergency and security situations in all areas of the hotel and ensure the General Manager and Hotel Manager aware of guest comments and complaints
Assists Front Desk Manager as needed with training staff
Relieves Concierge and Front Desk for breaks as needed to ensure continuous service
Attends divisional meetings when upper management is unavailable
Assists with supervisory responsibility including but not limited to: progressive discipline performance evaluation and termination
Assists in emergency and security procedures as directed by management
Completes tasks and projects delegated by their manager and assists other departments as business volumes and staff levels demand
Other duties as assigned
Qualifications :
Education & Experience Requirements
College degree preferred
Previous hotel experience required
Front Office experience required
Supervisory experience preferred
Ability to communicate in English and Spanish preferred
Knowledge Skills & Abilities
Strong knowledge in computer programs such as Microsoft Office
Strong knowledge of industry trends and best practices
Strong communication and interpersonal skills with a desire to learn and grow in the hospitality industry
Strong problemsolving mindset and a passion for delivering excellent guest experiences
Skilled in influencing and acting as a role model to others
Ability to comply with all policies and procedures for Hotel Operations and Food & Beverage departments
Ability to manage and lead diverse teams fostering a positive and productive work environment
Ability to assist in emergency and security procedures as directed by management
Ability to maintain a positive professional teamplayer attitude
Ability to quickly adapt to changes in processes customer flow environments and tasks
Ability to handle interpersonal and team conflicts in a constructive manner
Ability to work weekends evenings and holidays according to business and scheduling needs
Additional Information :
Work Environment and Physical Demands
Ability to reach crouch kneel stand walk or be on your feet for extended periods of time
Regularly work in wet hot and humid conditions for extended periods of time and may be required to walk on slippery and uneven surfaces
Must be able to occasionally lift push or pull up to 50 lbs. individually or with assistance
Job Benefits
This position is classified as a regular fulltime position eligible for the following benefits:
Enrollment dates differ across the various programs.
Health Dental and Vision Insurance Programs
Flexible Spending Account Programs
Life Insurance Programs
Paid Time Off Programs
Paid Leave Programs
401(k) Savings Plan
Employee Ski Pass and Dependent Ski Passes
Other company perks
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. By accepting a position with Aspen One Aspen Snowmass Aspen Ventures or Aspen Hospitality you acknowledge that you are able to perform the essential functions of the job with or without reasonable accommodation. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job. To request accommodation during the application and interviewing process please contact Human Resources at.
This job description is designed to indicate the general nature and level of work. It is not designed to contain or be interpreted as a comprehensive list of all duties responsibilities and qualifications required of employees assigned to this job. Duties and responsibilities may change at any time with or without notice.
Aspen One is an equal opportunity employer (Minority/Female/Disabled/Veteran). At Aspen One inclusion equity and diversity are fundamental to fulfilling our vision of building a better workplace and better world. From our hiring practices through the entire employee experience we embrace and celebrate the unique experiences perspectives and cultural backgrounds that each employee brings to the workplace. We encourage diverse points of view which allows us to develop innovative solutions to the everevolving world of work. Aspen One strives to foster an environment where our employees feel respected valued and empowered and our team members are at the forefront of helping us promote and sustain an inclusive workplace that works for all.
For an overview of Aspen One Companys benefits and other compensation visit One participates in EVerify.
EVerify & Right to Work Poster
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
