Assistant Manager Strategic Projects
Assistant Manager Strategic Projects
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Job Description
Get to Know the Team
The Grab Commercial & Support Strategy & Analytics team works with senior leaders across the organisation to drive impactful projects that enhance our service offerings. We value collaboration and a customercentric approach in delivering worldclass support to our customers and partners.
Get to Know the Role
As an Assistant Manager Strategic Projects you will report into the Strategic Projects Manager. You will be based onsite in the Grab Singapore office. You will enhance the customer and partner experience through strategic plans and crossfunctional teamwork. You will also manage complex projects and uncover key customer insights through analytics to inform decisionmaking processes. You will demonstrate and leadership in executing these critical responsibilities.
The Critical Tasks You Will Perform
- Propose launch and lead projects aimed at enhancing customer driver and merchant experiences.
- Lead crossfunctional teams to implement critical changes and ensure successful project outcomes.
- Collaborate with senior executive stakeholders to drive impactful results aligned with organisational goals.
- Use advanced capabilities such as analytics design thinking and Agile methodologies to shape and refine customer experiences.
- Ensure unwavering commitment to customer safety and quality across all touchpoints and interactions
Qualifications :
What Essential Skills You Will Need
- You have at least 4 to 5 years of professional experience in consulting or related fields.
- You have experience engaging across Asian markets and cultures.
- You can refine business processes and uncover customer insights through different research and analytic methods
- You are familiar with data visualisation tools in summarising and presenting meaningful insights to senior stakeholders
- You can run and manage design thinking workshops ideate solutions and support implementation
- You can manage crossfunctional projects and lead teams from diverse functions like software engineering design and customer service.
Additional Information :
Life at Grab
We care about your wellbeing at Grab here are some of the global benefits we offer:
- We have your back with Term Life Insurance and comprehensive Medical Insurance.
- With GrabFlex create a benefits package that suits your needs and aspirations.
- Celebrate moments that matter in life with loved ones through Parental and Birthday leave and give back to your communities through LoveallServeall (LASA) volunteering leave
- We have a confidential Grabber Assistance Programme to guide and uplift you and your loved ones through lifes challenges.
- Balancing personal commitments and lifes demands are made easier with our FlexWork arrangements such as differentiated hours
What We Stand For At Grab
We are committed to building an inclusive and equitable workplace that provides equal opportunity for Grabbers to grow and perform at their best. We consider all candidates fairly and equally regardless of nationality ethnicity race religion age gender family commitments physical and mental impairments or disabilities and other attributes that make them unique.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
