Customer Support Advisor
Customer Support Advisor
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Job Description
Contact Centre Customer Support Advisor
KFF Site based Aylesford
27107 plus benefits and excellent career development discounted products and services and much more
- 37.5 hrs per week
- 8 hr shifts with 30 min unpaid break (Current operating hours 08.30 18.00
- Any 5 from 7 days (working weekends on rota basis)
At KFF we are selfconfessed produce fanatics! We have an incredible range of fresh and speciality produce from Britain and all over the world.
KFF is part of the Sysco global family meaning our customers benefit from global reach economies of scale worldwide insight and all the benefits of a highly successful and professional parent company.
As a Customer Support Advisor you will be providing excellent customer service to both external and internal customers being the first point of contact to assist in orders or customer queries via phone email & web chat
Key Activities & Responsibilities:
- Process all orders with accuracy of data entry and fulfilling the requirements of each customer
- Achieving set sales & service KPIS in line with KFF requirements.
- Develop and maintain department structure to understand impact of customer service function across the business
- Develop and maintain customer relationships through effective communication problem solving and fulfilling business commitments.
- Have a detailed knowledge of allocated customers business expectations and requirements.
- Act as a first point for any customer issues investigate as fully as possible and ensure relevant parties are brought into the discussion to find a fast and effective solution.
- Take ownership of customer queries keeping systems updated and effectively liaise with other departments where necessary.
- Ensure that all customer Comments/complaints/correspondence is processed in accordance with KFF Customer complaints procedure and customer specific requirements.
Key Attributes:
- Previous office/customer service environment required
- Passion for excellent customer service
- Sales experience
- Excellent attention to detail
- Confident problem solving and decisionmaking skills
- Selfmotivated with a desire to exceed set standards
- PC Literate
What youll get:
- Huge discount on all sorts of lovely food and awardwinning products
- Generous holiday allowance
- Recognition awards and Incentives
- Pension
- Real career opportunities being part of Sysco the worlds leading foodservice business opens up a world of possibility
- And much more.
Apply now...
Additional Information :
All your information will be kept confidential according to EEO guidelines.
At kff everyone is welcome. We dont want you to fit our culture we want you to help define it and we actively celebrate the unique talents of each and every colleague. We dont just look at your CV were more focused on who you are and your potential. As part of our values we are committed to fostering a diverse and inclusive culture where everyone has a voice is appreciated and has the same opportunities. We work hard to ensure that everyone feels part of our business as we care for one another and connect the world through food and trusted partnerships. Our ultimate goal is to ensure that everyone belongs and thrives at kff and we recognise that kff can only thrive when everyone feels they belong. Well do everything we can to support you during your application. If you need us to make any adjustments to our recruitment process speak to our resourcing team who will be happy to support you.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
