Order Management Agent
Order Management Agent
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
THIS POSITION IS IN PERSON ONLY DOES NOT SPONSOR WORK VISAS AND HAS NO RELOCATION ASSISTANCE.
Scope of Position
Ensure timely and accurate movement of freight and information while providing exceptional customer service.
Major Duties and Responsibilities
- Timely and Accurate Shipment Processing: Ensures smooth and timely freight process flow according to Expeditors operational procedures. Follows customers standard operating procedures and proactively notifies customers of any issues. Consistently meets KPI standards as per companys procedures.
- Timely and Accurate Data Entry: Ensures accurate and timely data entry into our operational systems according to Expeditors operational procedures and customer requirements. Monitors exception reports for quick data integrity resolution.
- Detailed Container Tracking
- Update and audit data in Expeditors operating system
- Create and analyze reports and dashboards
Core Competencies
Exceptional Customer Service:
Exceeds customer expectations by anticipating understanding and meeting needs. Is proactive and when issues arise is timely and resolute in solving problems including escalating to management when necessary. Builds rapport and exhibits empathy during interactions and consistently strives to improve customer satisfaction with customers.
Job
Consistently completes quality work that matches job expectations. Is committed to operational excellence and continuous improvement for own job function and across the network. All activities are compliant with company policies/procedures and code of business conduct and with government regulations.
Reliability
Consistently meets deadlines. Is punctual and can be relied on for planning purposes. Is organized manages own time effectively and can prioritize.
Collaboration
Displays a willingness to accomplish not only his/her own job responsibilities without the need for constant prodding but is willing without request to aid and assist others to the benefit of the company and/or customers. Works in harmony with superiors and fellow workers without incident or delay.
Communication
Effectively listens to others and communicates (verbal and written) in a professional manner both internally and externally. Provides relevant and timely information to coworkers customers and service providers. Answers phone calls and responds to voicemails emails and other communication according to Expeditors standards.
Culture
Exhibits and promotes the companys 10 cultural attributes: Appearance Attitude Confidence Curiosity Excellence Integrity Pride Resolute Sense of Humor and Visionary.
Personal Growth and Development
Participates in training within the companys guidelines completing at least 52 hours of relevant training per year. Completes required training in a timely manner with minimal reminders. Pursues professional development goals for self including participating in a development plan as appropriate.
Qualifications :
- Bachelors degree preferred.
- 6 months experience in Ocean Import
- Effective interpersonal skills.
- Good computer skills (Excel Word PowerPoint)
- Attention to Detail
- Fluent in English
Additional Information :
THIS POSITION IS IN PERSON ONLY DOES NOT SPONSOR WORK VISAS AND HAS NO RELOCATION ASSISTANCE.
Expeditors offers excellent benefits:
- Paid Vacation Holiday Sick Time
- Health Plan: Medical
- Life Insurance
- Employee Stock Purchase Plan
- Training and Personnel Development Program
- Growth opportunities within the company
- Employee Referral Program Bonus
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
