Customer Excellence Director
Customer Excellence Director
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
The Customer Excellence Director is a pivotal role dedicated to steering the Customer Excellence (CEx) team towards enhancing the organisations future preparedness. This is achieved through strategic initiatives like Winning with Data Digital Transformation InField Team Effectiveness and Brand Excellence. As part of the Affiliate Management Team this position reports directly to Dana Kendall the General Manager. The Customer Excellence Director is entrusted with driving crossfunctional projects to capitalize on identified opportunities ultimately enhancing efficiency sales productivity and delivering exceptional value to customers. This role is based at our Citywest office Dublin.
Responsibilities:
Lead the Customer Excellence (CEx) team promoting a culture of cocreation collaboration and continuous learning.
Develop team talent through coaching and mentorship.
Drive initiatives in Digital Transformation and Brand Excellence enhancing efficiency and customer value.
Collaborate crossfunctionally to implement transformational strategies.
Contribute to the affiliatelevel strategic roadmap and align CEx initiatives with organizational goals.
Improve business impact through critical evaluation of brand strategies.
Enhance performance against KPIs and optimize Customer Engagement activities.
Train and guide the sales force to improve performance continuously.
Stay updated on industry trends to advance customer experience through innovation.
Collaborate with Business Technology Solutions to adopt new technologies.
Build strong relationships with stakeholders to ensure successful implementation of CEx initiatives.
Manage and implement internal tools and processes like Veeva CRM Sales Incentive Plans and data dashboards.
Qualifications :
Bachelors or Masters degree preferably in digital marketing.
Over 10 years of experience in digital multichannel or omnichannel strategies.
Proven project management skills and successful project delivery record.
Strong leadership and team management skills.
Strategic thinker capable of translating vision into actionable plans.
Strong analytical and problemsolving abilities.
Ability to excel in a fastpaced dynamic environment.
Solid understanding of the healthcare sector and commercial aspects.
Knowledge of finance principles CRM and Sales Force Excellence tools and systems.
Additional Information :
AbbVie is an equal opportunity employer and is committed to operating with integrity driving innovation transforming lives and serving our community. Equal Opportunity Employer/Veterans/Disabled.
US & Puerto Rico only to learn more visit & Puerto Rico applicants seeking a reasonable accommodation click here to learn more:
No
Employment Type :
Fulltime
Employment Type
Full-time
