Help Desk Support
Help Desk Support
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Job Description
ApplyLogicis afastpaced ServiceDisabled VeteranOwnedSmallBusiness headquartered in Vienna VA. Our people are our greatest asset and our company culture is grounded on that belief. We offer challenging and interesting work in a friendly and supportive environment. Through prime and subcontracts we deliver bestinclass expertise to solve complex technical problems.
We have an immediate (onsite)Help Desk Support position inthe Knoxville metro a member of our team in this role youll deliver Tier I technical support to end users by diagnosing issues and guiding them through stepbystep solutions. Availability to support a 24/7/365 service desk is required.
Required Knowledge and Experience:
- High school diploma or equivalent.
- 02 years of relevant experience in a technical support or customer service role.
- Ability to troubleshoot technical issues related to equipment software hardware and network malfunctions following established operating procedures.
- Capable of diagnosing resolving or escalating technical issues as needed in accordance with support guidelines.
- Deliverexceptional customer service by communicating technical solutions clearly managing issues with empathy and professionalism and maintaining a positive solutionfocused approach.
Preferred Education Skills and Experience:
- Proficient in Microsoft Office Suite.
- Strong multitasking abilities in a fastpaced environment.
- Familiarity with IT infrastructure and hardware components.
- Excellent verbal and written communication skills.
Clearance:
Must be able to obtain favorable Public Trust clearance which includes an extensive government background investigation into the followingareas:- Criminal history
- Financial status
- Known associates
- Work history
- Medical release
Employment Type
Full Time
