Transaction Specialist
Transaction Specialist
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
Introductory market language
You are a strategic thinker passionate about driving solutions inTransactions Specialist. You have found the right team
Job Summary
As a Transaction Specialist within the ACES Operations team you will be responsible for processing and clearing checks and exceptions related items that are acquired at JPMorgan Chase ATMs. You will also review and resolve ATM deposit exceptions payment exceptions ATM withdrawal exceptions make cash and customer adjustments and process consumer ATM deposit discrepancies. Your role will be crucial in mitigating ATM deposit fraud reviewing missing ATM deposits notifying customers and resolving cash check and adjustment differences for ATM outages.
Job Responsibilities
- Ensure that operations align with production standards through diligent monitoring.
- Observe and oversee production activities and equipment to confirm adherence to specifications making or ordering necessary adjustments.
- Communicate inspection outcomes to the team offering coaching and recommending corrective actions as needed.
- Address queries requiring SME assistance promptly and efficiently.
- Oversee case inventory and manage ageing according to established guidelines.
- Collaborate with UL on revisions to SOPs.
- Share process updates quality feedback and unique scenarios during team meetings and document minutes of meetings (MOM).
- Identify the need for refresher training and provide appropriate learning opportunities to team members.
- Conduct training for new hires and support them in progressing along the learning curve.
- Actively participate in operations calls with site partners.
- Complete assigned trainings within the designated timeframe
Required qualifications capabilities and skills
Exhaustive knowledge in ATM Claims and Exception Services (ACES) process
Graduate in any stream with minimum 3 yrs banking experience
Expert in the process/business knowledge
Adaptability to change
Excellent Client focus and Customer care working practices
Ability to work as a team
Knowledge on Business processes and procedures
Strong time management skills required to work on BAU & other initiatives
Flexible attitude towards working hours due to the demands of the working place
Required Experience:
Unclear Seniority
Employment Type
Full-Time
