Senior Partner Success Manager R-17829
Senior Partner Success Manager R-17829
Posted on :
26-04-2025
Employer Active
1 Vacancy
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Monthly Salary
Not Disclosed
Salary Not Disclosed
Vacancy
1 Vacancy
Posted on :
26-04-2025
Job Description
Why We Work at Dun & Bradstreet
Dun & Bradstreet unlocks the power of data through analytics creating a better tomorrow. Each day we are finding new ways to strengthen our awardwinning culture and accelerate creativity innovation and growth. Our 6000 global team members are passionate about what we do. We are dedicated to helping clients turn uncertainty into confidence risk into opportunity and potential into prosperity. Bold and diverse thinkers are always welcome. Come join us! Learn more at a Senior Partner Success Manager in Partner Operations youll work closely with Partner Relationship Managers in Alliances to support key billing and processing activities for alliance renewals activities that directly support partner satisfaction and retention. Retention of our key partner relationships is essential to our growth strategy at D&B and the outcomes generated lead to stronger trusted partner relationships across North America and enable our alliance client directors to focus on more new business activities. As a Senior Partner Success Manager you will serve as a crossfunctional business partner with finance operations billing and collections and have the opportunity to work with and support a diverse range of partners across our Alliances & Partnerships business.
Essential Key Responsibilities
- Ensure 100 of billing and order processing activities for inmonth renewals and usage overage are completed or with the Finance/Billing teams for review by the billing deadline on the last day of the month.
- Responsibility for all renewal signing and nonsigning (autorenewal) events processing.
- Guidance of order through configuration fulfilment finance review billing tax and invoicing.
- Secure all supporting documentation and alignments from relevant internal stakeholders.
- Assist backoffice teams in research/resolution of issues (billing tax invoicing POs collections delivery contacts/methods etc..
- Respond to initial order requests within 24 hours; meet promised dates; ensure communication of revised dates early.
- Accountability for all owned orders E2E including necessary offhour support during the Finance EOM/EOQ.
- Ensure the continuation of development keys for partner development testing environments cosell connector maintenance and demonstration capability availability at contract renewal (nonbilling and billing events).
- Submit product activation cases to ensure their fulfilment aligns with contract.
- Work monthly with collections reporting to ensure that any potential credit fail scenarios are addressed ahead of time to ensure smooth renewal cycle for all deals.
- Collaborate with Legal and Accounting teams on usage attestation GL reconciliation and compliance.
- Regular Alliance Manager and internal team engagement and reporting.
Education and Experience
- Bachelors Degree (Required)
- Minimum of eight 8 years of relevant experience
- Strong attention to detail urgency in working and experience collaborating with crossfunctional teams to resolve issues is essential.
- Experience with accessing/using a variety applications and systems: SFDC BI Portal OA/QTC BOLT Sales Spot iResearch iDaaS and Usage Reporting Systems.
- Welldeveloped communication and interpersonal skills including active listening probing ability to build empathy situational awareness and adaptation problem solving and a teambased orientation.
- Proficient in Microsoft Office (Word Excel).
- Ability to multitask and thrive in a fastpaced team environment. Strong working knowledge of D&B products systems reporting and scoring models is recommended. Detail and process orientation. Ability to work in an environment of ambiguity.
- Show an ownership mindset in everything you do; be a problem solver be curious and be inspired to take action be proactive seek ways to collaborate and connect with people and teams in support of driving success.
- Continuous growth mindset keep learning through social experiences and relationships with stakeholder experts colleagues and mentors as well as widen and broaden your competencies through structural courses and programs.
- Where applicable fluency in English and languages relevant to the working market.
Benefits We Offer
Generous paid time off in your first year increasing with tenure.
Up to 16 weeks 100 paid parental leaveafter one year of employment.
Paid sick timeto care for yourselfor family members.
Education assistanceand extensive training resources.
Do GoodProgram: Paid volunteer days&donation matching.
Competitive401k with company matching.
Health & wellness benefits including discounted Wellhubmembership rates.
Medical dental&vision insurancefor youspouse/partner&dependents.
Learn more about our benefits: Dun & Bradstreet job postings can be found at and Official communication from Dun & Bradstreet will come from an email address ending in @.
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Equal Employment Opportunity (EEO: Dun & Bradstreet provides equal employment opportunities to applicants and employees without regard to race color religion creed sex age national origin citizenship status disability status sexual orientation gender identity or expression pregnancy genetic information protected military and veteran status ancestry marital status medical condition (cancer and genetic characteristics) or any other characteristic protected by law. Know Your Rights: Workplace Discrimination is Illegal The current poster can be foundhere. We participate in EVerify The current poster can be found here.
Accommodations information for applicants with disabilities: Dun & Bradstreet is committed to providing reasonable accommodation to among others individuals with disabilities and disabled veterans. If you need an accommodation because of a disability to search and apply for a career opportunity with Dun & Bradstreet please send an email to to let us know the nature of your accommodation request and your contact information.
Required Experience:
Manager
Employment Type
Full Time
Department / Functional Area
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