Senior Product Success Engineer

SpyCloud is on a mission to make the internet a safer place by disrupting the criminal underground. SpyClouds solutions thwart cyberattacks and protect more than 4 billion accounts worldwide. Cybersecurity is an exciting evolving space and being at the forefront of the fight to disrupt cybercrime makes SpyCloud a special place to work. If youre driven to align your career with a fantastic mission look no further!

Overview of Job/Team:

As a Senior Product Success Engineer you will play a critical role in the long-term success ofSpyClouds most strategic customers. Youll serve as a trusted technical advisor focused ondelivering scalable API integrations and data workflows that help customers maximize the valueof our platform across security fraud and identity protection use cases.

This role blends deep technical knowledge with high-impact account engagement. Youll workclosely with stakeholdersfrom developers and engineers to CISOsto ensure SpyCloud isseamlessly integrated and delivering value within their security ecosystems.

What Youll Do:

• Strategic Account Partnership
• Serve as the dedicated technical advisor for a portfolio of high-value enterprise accounts building strong relationships and deep knowledge of each customers ecosystem architecture and goals.
• Partner closely with Customer Success Managers to drive customer retention growth and satisfaction.
• Lead technical planning sessions and business reviews to align SpyCloud usage with evolving enterprise priorities and ensure that the customer is achieving maximum value from the subscription.
• API & Data Integration Leadership
• Guide customers through the design and implementation of secure scalable API integrations and data workflows.
• Support the embedding of SpyCloud into critical systemssuch as SIEMs SOAR platforms data lakes identity platforms and custom-built applications.
• Provide hands-on support for troubleshooting and optimizing RESTful API usage data formatting and automation scripts.
• Industry & Domain Expertise
• Apply subject matter expertise in areas such as Identity Account Takeover Fraud Detection Threat Intelligence and/or Security Operations.
• Advise customers on deploying SpyCloud effectively within their security and identity infrastructure.
• Serve as a trusted partner in shaping customer workflows that rely on SpyClouds intelligence data.
• Technical Enablement & Support
• Lead onboarding and technical enablement sessions focused on API usage data pipelines and integration best practices.
• Proactively monitor account health and integration performance identifying risks blockers and opportunities for optimization.
• Create and maintain reusable assetsincluding integration guides scripts and deployment templates.
• Product Feedback & Collaboration
• Act as the voice of the customersharing insights trends and feature feedback with Product and Engineering teams.
• Participate in roadmap discussions and help evolve SpyClouds platform and integration capabilities based on enterprise needs.

Requirements:

• 3 years in a technical customer-facing role (e.g. Solutions Engineer Technical Account Manager Customer Success Engineer)
• Proven experience managing strategic or enterprise accounts with complex integration requirements
• Deep understanding of APIs data transformation and integration architecture (RESTful APIs JSON scripting with Python or Bash)
• Familiarity with enterprise security and data ecosystems: SIEMs SOAR platforms IAM (Okta Azure AD) and custom applications
• Excellent communicatorable to translate between technical and business audiences
• Confident working with developers architects and senior security leaders

Nice to Have:

• Familiarity with fraud prevention identity management or threat intelligence use cases
• Exposure to compliance or regulatory frameworks (e.g. SOC 2 ISO 27001 GDPR)

SpyCloud is not sponsoring visas at this time.

U.S.-Based Benefits Perks (for Full Time Employees):

At SpyCloud we are committed to working alongside individuals who are equally passionate about preventing cybercrime regardless of their department or role. Guided by our core values in all business decisions we prioritize unity in our mission and ensure all SpyCloud employees have the support and benefits they need to stay focused on our addition to our engaging workspace in South Austin flexible and remote-friendly work options and competitive salary package we offer our employees a comprehensive benefits package that includes:

• 401(k) with Employer Contribution
• Health Vision and Dental Insurance
  • Health Savings Account (HSA) available with Employer Contribution
• Employer Paid Life Short-term and Long-term Disability Insurance
• Generous PTO Plan and 16 paid holidays per year

U.K.-Based Benefits Perks (for Full Time Employees):

• Retirement Savings Plan with Employer Contribution
• Employer Provided Private Health Insurance and Healthcare Cashplan
• Employer Paid Life Insurance and Income Replacement
• Generous Holiday Plan and 14 paid holidays per year

About SpyCloud:

SpyCloud is on a mission to disrupt the cycle of cybercrime. As the leader in Cybercrime Analytics our solutions thwart cyberattacks that originate from the use of stolen data including account takeover ransomware and online fraud. More than 550 customers and partners trust SpyCloud to protect users identities prevent targeted attacks and unmask adversaries attempting to harm businesses and their customers.

To learn more and see insights on your companys exposed data visit SpyCloud.

Our Mission:

Our mission is to make the internet a safer place by disrupting the criminal underground. Together with our customers and partners we aim to end criminals ability to profit from stolen information.

Who We Are:

SpyCloud is a place for innovative collaborative and problem-solvers to thrive. Individually were amazing but together were unstoppable. We celebrate diversity and various perspectives and aim to create an inclusive and supportive environment for all. We are proud to be an Equal Employment Opportunity and Affirmative Action employer of choice. All aspects of employment decisions will be based on merit performance and business needs. We do not discriminate on the basis of any status protected under federal state or local law. All qualified applicants will receive consideration for employment without regard to race religion color national origin sex (including pregnancy childbirth reproductive health decisions or related medical conditions) sexual orientation gender identity gender expression age status as a protected veteran status as an individual with a disability genetic information political views or activity or other applicable legally protected characteristics. Women minorities individuals with disabilities and protected veterans are encouraged to apply. SpyCloud complies with applicable state and local laws governing nondiscrimination in employment. This policy applies to all terms and conditions of employment including recruiting hiring placement promotion termination layoff recall transfer leaves of absence compensation and training.

SpyCloud expressly prohibits any form of workplace harassment. Improper interference with the ability of SpyClouds employees to perform their job duties may result in discipline up to and including discharge. SpyCloud shares the right to work and participates in the E-Verify program in all locations.

If you need assistance or accommodation due to a disability you may contact us.

Our Culture:

Our culture is something really special. Were all driven to disrupt the cybercriminal economy as we keep customer accounts safe from compromise. We support a truly worthy and serious mission but we have fun doing it together. If you are driven inventive and collaborative youll fit right in.

SpyClouds Recruitment Policy:

We will never ask an applicant for sensitive or personal financial information during the recruitment process. We advise all applicants seeking employment with SpyCloud to review available information on recruitment fraud. Anyone who suspects that they have been contacted by someone falsely representing SpyCloud should email .

Compensation Transparency Policy:

At SpyCloud we believe in transparency and fairness in compensation. We strive to ensure that all employees are fairly compensated for their contributions and we openly discuss our compensation philosophy and structure. We are committed to providing competitive salaries and benefits packages to attract and retain top talent and we encourage open dialogue and feedback regarding compensation matters.

Learn more and apply: SpyCloud Careers