Donor Care Specialist
Donor Care Specialist
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Job Description
Do you have passion for helping people
Join a company that truly impacts others!
Hope Media Groupis a multibrand ministry. Every story we share every event we host and every song we play is done to engage people to love Jesus serve others and spread Hope. Hope Media Group the home of KSBJ WayFM Vida Unida and NGEN radio.
We invite you to apply for our Donor Care Position in Houston TXand be a part of our growing ministry to Love Jesus Serve Others and Spread Hope. Our team describes our environment as fun encouraging collaborative engaging caring familyoriented and friendly. We would love for you to join us and be part of what God is doing in our ministry! This is an onsite position.
Job Summary:
The Donor Care Specialist connects with donors via phone email correspondence and events across all HMG brands to achieve annual giving goals and to drive engagement and support of HMGs mission. The Donor Care Specialist is responsible for answering calls and responding to emails handling donor inquiries researching required information resolving donor complaints processing payments (via Credit Cards Checks ACH etc. entering new donor information into donor software updating existing donor information identifying priority issues routing calls to appropriate resource following up on donor calls and documenting all call information. Coordinate duties with other Specialists Donor Cares. Reports to Manager Donor Care. Hope Media Group the home of KSBJ WayFM Vida Unida and NGEN radio. This position will be based at our Houston headquarters located in New Caney TX.
Essential Functions:
Customer Service
- Respond to donor calls and emails in a timely manner; schedule coverage as needed.
- Maintain professional demeanor with constituents and work to establish a positive rapport with every caller.
- Update constituent info in the donor database during and after each call
- Print fold stuff and send mail to donors.
- File pledges and payments
- Call donors to update address and payment information.
- Manages key performance metrics as established for this position.
- Forward prayer calls/requests from donors to Prayer Team; pray with constituents when appropriate
- Data entry training volunteers etc. during pledge drives
- Meet/exceed quarterly goals/metrics along with oneyear goals.
- Accomplishes key performance metrics as established by stewardship leaders
- Refers unassigned donors with qualifying giving history or estimated gift capacity to appropriate stewardship leader
Data Processing
- Handles and/or oversees daily donations to include lock box from bank on line gift verification and local deposits.
- Process donor payments and refunds according to donor intent
- Process online donor account changes and web transactions
- Update donor address records based on returned mail from all departments.
- Interface with matching gift companies and processing all donor matching gift paper and electronic forms
- Alert Stewardship Team of major donor gifts for acknowledgement
Demonstrated Faith
- Pray for coworkers in team meetings or with donors/listeners as needed
- Participate in Support Drives as needed
- Participate in ministry wide Christian bible studies
- Attend weekly Hope Huddle and team meetings for prayer and devotions
- Maintains a personal relationship with Jesus Christ. Is a consistent witness for Jesus Christ. Maintains a courteous Christlike attitude in dealing with people within and outside of the organization
NonEssential Functions
- Any other duties assigned
Requirements and Qualifications:
Education
- High School diploma or GED required. Associates Degree preferred.
Experience
- Two years handson data management customer service and/or administrative experience with emphasis on automated data processes.
Knowledge Skills and Abilities:
- Strong moral character
- Budget management
- Heart for Christian ministry
- Has a personal relationship with Jesus Christ. Spiritually grounded and working knowledge of scripture
- Must be an active member of a Bible believing local church.
- Proficiency in using Microsoft Word Excel & Teams. Proficiency with Allegiance. Ability to be trained in Microsoft Dynamics WAVE Charity Engine Virtuous Raise Donors and other software applications.
- Indepth attention to detail regarding data entry and numerical accuracy with a focus on data analysis and data integrity
- Able to prioritize and multitask within a fluctuating workload.
- High level of organization and time management in an environment with frequent interruptions
- Able to clearly communicate both verbally and in writing with constituents and corporate partners by telephone email and in person.
- Able to work with minimal supervision both independently and within a team.
- Must demonstrate initiative.
- May require flexibility in work schedules.
- Bilingual (English/Spanish) strongly preferred.
Supervisory Responsibilities
- None
Working Conditions and Environment:
Travel:
- Local travel as needed.
Nights/Weekends/Holidays
- Occasionally as event planner/participant.
- Occasionally for conferences or retreats.
Physical Requirements
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Physical Activity may include Talking. Expressing or exchanging ideas by means of the spoken word. Those activities in which they must convey detailed or important spoken instructions to other workers accurately loudly or quickly. Hearing. Perceiving the nature of sounds at normal speaking levels with or without correction. Ability to receive detailed information through oral communication and to make the discriminations in sound. Repetitive motion. Substantial movements (motions) of the wrists hands and/or fingers. Light work. Exerting up to 20 pounds of force occasionally and/or up to 10 pounds of force frequently and/or a negligible amount of force constantly to move objects. If the use of arm and/or leg controls requires exertion of forces greater than that for sedentary work and the worker sits most of the time the job is rated for light work. The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading.
FullTime Benefits Offerings:
- Medical
- Dental
- Vision
- Health Savings Account
- Flexible Savings Accounts
- Short Term Disability/Long Term Disability
- EAP (Employee Assistance Program)
- Paid Time Off
- Service Days
- Paid Holidays
- 403B Retirement
- Group Life Insurance
- Legal Shield/Identity Theft Protection
Required Experience:
Unclear Seniority
Employment Type
Full-Time
