Donor Relationship Specialist
Donor Relationship Specialist
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Salary Not Disclosed
1 Vacancy
Job Description
He aha te tranga - About the role:
Reporting to the Fundraising Manager North you will provide an exemplary donor journey to the donors ensuring their experience with Hato Hone St John reflects our commitment to excellence. You will play a key role in building and enriching ongoing relationships with donors supporting the development of a national High Value Donor Relationship Plan to achieve annual revenue targets. Working closely with the wider fundraising team and other teams including fleet finance and ambulance operations you will ensure donors receive timely and meaningful updates on the impact of their contributions. Recognising that every donor journey is unique you will align donor requests and priorities with the funding needs of Hato Hone St John creating meaningful long-term partnerships that support our life-saving work.
Key responsibilities include:
- Assist in the development of a national High Value Donor Relationship Plan
- Nurture and inspire donors through effective relationship management and other donor stewardship activities
- Support the implementation of the strategy and annual plan by contributing to the communications plan coordinating supporter events and dedication ceremonies and contributing constructively to broader fundraising planning. Consistently maintain excellent donor stewardship always maintaining a donor-first mindset
- Collaborate with cross-functional teams to ensure the smooth delivery of information and timely donor updates
- Ensure timely and accurate completion of all reporting and database management tasks always maintaining up-to-date donor records
Qualifications :
Ko wai koe - About you:
To be successful in the role you will have:
- Excellent communication and active listening skills both written and verbal
- Demonstrated accountability in handling donor enquiries and resolving issues efficiently with a strong focus on customer relationship management to foster donor satisfaction and secure long-term support
- A high level of customer focus and professionalism with empathy the ability to build trust and rapport and maintain positive relationships
- Ability to prioritise and multi-task effectively with flexibility to shift priorities to meet business needs
- Strong time management and organisation skills
- Proficiency in Microsoft Excel and PowerPoint including the ability to generate reports and impactful presentations
- Strong knowledge of databases and hands-on experience with CRM systems (e.g. Salesforce)
- Experience in coordinating and supporting the delivery of charitable fundraising events
- Proven experience in developing high value donor relationships (desirable)
Additional Information :
Me phea te tuku tono - How to apply
Click Im interested before applications close on 2nd Sep 2025
For further information please contact Elena Liang Recruitment Advisor on 0800 ST JOHN for a confidential discussion.
At Hato Hone St John we embrace diversity welcoming everyone to bring their authentic selves to work. We value unique perspectives fostering inclusivity to better serve our communities and were committed to creating a workplace where everyone belongs.
E phiritia nei e mtou te whnau o Hato Hone St John ng rerektanga o ia tngata ki te haramai. E whinatia e mtou I ng whakaaro rerek kia mahi pai I roto I ng hpori katoa. Ko t mtou nei haepapa kia hanga ttahi huru mwai m tatou kia mahi haumaru ai.
If you need accommodations for accessibility please reach out to the recruiter listed for equitable participation in our recruitment process
Research shows that women and people from under-represented groups are less likely to apply for roles when their experience doesnt match the job description perfectly. If youre excited and think you have what it takes we want to hear from you! Even if your experience doesnt align 100%. Please apply or contact the recruitment advisor listed on the advertisement for a krero.
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
