Hearing Assistant
Hearing Assistant
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Job Description
Telework Policy
ODJFS may require occasional inperson meetings for training or other operational needs. You will have access to ODJFS shared workspaces if needed. Employees are required to sign a teleworking agreement upon their first day. Schedules are subject to change based on the agencys operational needs and telework status. Telework is considered a privilege and agreements are reviewed annually.
NOTICE: Current employees of ODJFS in theOCSEA union have selection rights before all other applicants. Applications from all other candidates will only be considered if an internal OCSEA applicant is not selected for this position.
EEO Information
To speak to our EEO Coordinator or to request an ADA reasonable accommodation please email us at
Background check information
The final candidate selected for this position will be required to undergo a criminal background check. Some positions may require drug testing and/or fingerprinting. Criminal convictions do not necessarily disqualify candidates from consideration.
The ideal candidate at minimum must have the following:
OPTION 1:
- 6 mos. trg. or 6 mos. exp. in processing benefit claims under appeal.
Option 2:
- 12 mos. trg. or 12 mos. exp. in position involving research written & oral business communications & public contact.
Option 3:
- Formal education in arithmetic which involved fractions decimals & percentages; completion of legal secretarial training program offered by technical college or business school.
Option 4:
- Equivalent of minimum class qualifications for employment noted above.
Tips For Your Application
When completing the different sections of this application be sure to clearly describe how you meet the minimum qualifications outlined in this job posting. We cannot give you credit for your Work Experience and Education & Certifications if you do not provide that information in your online application. Information in attached resumes or cover letters must be entered into your application in the appropriate Work Experience or Education & Certification sections to be considered.
Pay Information
This position is in the State of Ohios OCSEA Pay Schedule Pay Range 27. Unless required by legislation or union contract starting salary will be the minimum salary of that pay range (step 1 currently $20.99 per hour). These ranges provide a standardized pathway for pay increases. With continued employment new hires move to the next step in the range after 6 months and annually thereafter. Cost of Living Adjustments increase wages in these ranges each fiscal year. The current step progression wages are in the table below.
Pay Range 27
Step 1
Step 2
Step 3
Step 4
Step 5
Step 6
Step 7
Hourly
$20.99
$21.63
$21.97
$22.55
$23.12
$23.79
$24.66
Annual
$43659
$44990
$45698
$46904
$48090
$49483
$51293
Months of Employment
At Hire
4 months
16 months
28 months
40 months
52 Months
64 Months
At the State of Ohio we take care of the team that cares for Ohioans. We provide a variety of quality competitive benefits to eligible fulltime and parttime employees*. For a list of all the State of Ohio Benefits visit ourTotal Rewards website! Our benefits package includes:
- Medical Coverage
- Free Dental Vision and Basic Life Insurance premiums after completion of eligibility period
- Paid time off including vacation personal sick leave and 11 paid holidays per year
- Childbirth Adoption and Foster Care leave
- Education and Development Opportunities (Employee Development Funds Public Service Loan Forgiveness and more)
- Public Retirement Systems such as OPERS STRS SERS and HPRS&Optional Deferred Compensation Ohio Deferred Compensation
*Benefits eligibility is dependent on a number of factors. The Agency Contact listed above will be able to provide specific benefits information for this position.
Ohio is a Disability Inclusion State and strives to be a model employer of individuals with disabilities. The State of Ohio is committed to providing access and inclusion and reasonable accommodation in its services activities programs and employment opportunities in accordance with the Americans with Disabilities Act (ADA) and other applicable laws.
Who We Are
The Ohio Department of Job and Family Services (ODJFS) supports Ohioans and their families through the following programs:
- Public Assistance
- Workforce Development
- Unemployment Insurance
- Adult Protective Services
- Child Support
Public service is an honorable way to serve the community in a handson dedicated way. You can make a difference in someones world!
Guiding Principles
- We will be a leader in customer satisfaction.
- We will have a reputation that attracts and retains talented diverse and dedicated employees.
- We get better at what we do everyday.
The State of Ohio is a drugfree workplace which prohibits the use of (recreational /nonmedical cannabis). Please note this position may be subject to additional restrictions pursuant to the State of Ohio DrugFree Workplace Policy (HR39 and as outlined in the posting.
Office of Legal & Acquisition Services
The Bureau of State Hearings conducts fair hearings and provides due process for appeals related to the program benefits administered by the Ohio Department of Job and Family Services and its state partner agencies.
What Youll Do
- Receives and processes a variety of documents and telephone inquiries related to the hearings process.
Completes data entry for all types of hearing requests including researching the Ohio Benefits Worker Portal Hearing and Appeals Tracking System (HATS X) other systems related to state hearings. Assembles the initial electronic hearing record including identifying appropriate stakeholders authorized and legal representatives and third party agencies. Responds to stakeholder inquiries regarding the state hearings process via telephone and email. - Utilizes personal computer on network and applicable software applications to complete assigned duties.
Challenges
The Bureau of State Hearings is a fastpaced production environment due to the volume of work and the requirement to meet established federal standards and timelines. You may occasionally interact with uncooperative parties in the hearing process particularly on the telephone. You should be able to recognize and shift priorities as necessary to meet established timelines.
Necessary Skills
- Ability to operate personal computer and applicable software applications to complete job duties.
- Ability to respond to telephone and email inquiries from stakeholders.
Ability to apply established rules policies and procedures to assigned tasks. - Ability to prepare and maintain accurate records and reports.
- Knowledge of general office practices including keyboarding data entry and telephone skills.
Schedule: 8 am 5 pm MF. Flex schedule may be considered after the probationary period is completed.
Travel: This job does not involve routine travel. For any assignments that require travel to headquarter location or other state or county office you must be able to provide own transportation.
PN(s):
Employment Type
Full-Time
