Desktop Support Specialist
Desktop Support Specialist
Posted on :
26-04-2025
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1 Vacancy
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Job Description
ERG is a research and consulting firm that provides a wide range of support to federal state and commercial clients. ERG offers multidisciplinary teams with nationally recognized skills in engineering science economics public health informational technology and communications. We hire people with the best minds and then provide them with a vibrant and flexible environment in which to develop their careers. The qualified individual must be highly motivated with the skills to prioritize perform and communicate effectively in a fastpaced environment.
Are you a techsavvy professional with a passion for problemsolving and delivering outstanding customer support ERG is seeking a Desktop Support Specialistto join our dynamic IT team. This hybrid role is based in our Concord MA office and offers the opportunity to support a diverse and collaborative environment across multiple locations.
The ideal candidate is selfmotivated detailoriented and thrives in a fastpaced setting. Youll play a critical role in supporting end users managing IT assets streamlining processes and maintaining a secure and efficient IT infrastructure.
Job Description:
- Provide firstline support for desktops laptops and Office 365 applications
- Set up configure and troubleshoot new hire equipment
- Manage user accounts in Active Directory and support MFA setup
- Resolve hardware software and network issues (VPN drivers OS)
- Handle password management and account lockouts
- Support onboarding and offboarding processes including provisioning/deactivating accounts and collecting/setting up hardware
- Manage and support conference room equipment and office moves
- Maintain inventory documentation and software/hardware asset records
- Perform patch management virus protection OS upgrades and printer troubleshooting
- Create and maintain knowledge base articles to foster selfservice
- Coordinate with external vendors for warranty repairs and replacements
- Provide backup support and manage remote access tools and systems
- Hybrid schedule with a minimum of 3 days onsite
- Collaborative and supportive IT team
- Opportunity to contribute to process improvements and security best practices
Qualifications and Skills:
- 35 years experience in a desktop support or helpdesk role
- 5 years working with Microsoft technologies: Windows 10/11 Office 365 Active Directory SharePoint Online Microsoft Teams
- 3 years of experience with network equipment (switches hubs routers)
- Handson experience with MFA VPNs and BitLocker
- Familiarity with Dell hardware and HP printers
- Experience with Zoom Microsoft Teams GoToMeeting and other AV tools
- Working knowledge of TCP/IP DNS DHCP and wireless networking
- Experience with ServiceDesk Plus or similar ticketing systems
- CompTIA A or Network certifications (a plus)
$85000 $100000 a year
ERG offers competitive salaries and excellent benefits including health and dental insurance life insurance longterm disability educational benefits FSAs a generous 401k plan profit sharing an EAP 1120 paid vacation days per year 10 paid holidays per year 56 hours or more of sick leave (based on the state you work in) per year (prorated for parttime) and more. The salary range for all positions depends on the years and type of experience.
ERG is an equal opportunity employer and complies with all applicable EEOC regulations. All qualified applicants will receive consideration for employment without regard to age race color religion sex sexual preference national origin disability or status as a protected veteran.
Please be aware the only authentic corporate domain for ERG is . ERG may on occasion screen applicants via telephone or video interviews via Skype Teams GoToMeeting or another type of video platform. However any candidate extended a job offer might be asked to meet in person with an ERG employee before providing confidential personal information associated with new employment.
If youre a qualified individual with a disability or a disabled veteran you have the right to request a reasonable accommodation if you are unable or limited in your ability to use or access ERGs online application process as a result of your disability. To request accommodation please contact Human Resources via email at or call.
ERG fosters a friendly flexible work environment. ERGers are dedicated to serving clients who are committed to making the world a better place. We promote and recognize principles of fairness and respect in the work we do the partnerships we foster and the culture we value both within and outside of our organization.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
Key Skills
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