French Customer Delight Specialist in Braga
French Customer Delight Specialist in Braga
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Salary Not Disclosed
1 Vacancy
Job Description
We are looking for a Frenchspeaking Customer Service Representative (CSR) to join our dynamic team in Braga. This is an onsite role perfect for someone who is passionate about delivering exceptional support and looking to grow in a professional and friendly environment.
Position: Customer Service Representative French Speaker
Location: Braga Portugal (OnSite)
Contract: Permanent 3Month Trial Period)
Schedule: Monday to Friday 07:00 17:30 (Rotational Shifts)
Days Off: Saturday & Sunday
Responsibilities:
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Provide outstanding customer support via phone email and chat in French (C2 level required)
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Resolve inquiries and issues efficiently and professionally
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Maintain accurate records of customer interactions
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Collaborate with other departments to ensure a seamless customer experience
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Follow internal procedures and meet quality standards and KPIs
Requirements:
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Fluent French speaker (C2 level mandatory)
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Good command of English B2 (for internal communication)
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Excellent communication and interpersonal skills
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EU passport or valid work permit for Portugal
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Availability to work on rotational shifts from Monday to Friday
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Customerfocused attitude and problemsolving mindset
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Previous experience in customer support is a plus but not required
What We Offer:
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Permanent contract (after a successful 3month trial)
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Fixed Monday to Friday schedule weekends off
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Meal allowance
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Performance bonus based on KPIs
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Complexity bonus for handling advanced queries
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A supportive and inclusive onsite work environment
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Opportunities for training growth and internal progression
Employment Type
Full Time
