Group Operations Specialist

Group Operations Specialist

Job Type: Full Time
Location: Hybrid North America
Reporting to: Operations Supervisor / Director of Commercial & Operations

Goway Travel was founded in Toronto in 1970 by Bruce Hodge a young Australian economist who moved to Canada to follow his dreams.
From there we have established ourselves as a global influence with offices in Toronto Vancouver Los Angeles Sydney and Manila. While the travel industry endured major challenges our strong foundations allowed Goway to forge ahead. We continually innovated invested in new technology and challenged the status quo.

Still owned and operated by Bruce with the support of his leadership board our mission has always been to help our clients realize their travel dreams. Today we are an industryleading global travel company with over 600 employees. Our team of experts utilizes cuttingedge technology to tailormake 4 and 5star travel experiences in over 100 countries around the world.

At Goway Travel were not just a company; were a family of dreamers and doers inspired by our founders incredible journey. He didnt just follow a career path; he followed his heart and in doing so he built a company that helps others follow theirs.

If youre passionate about travel and innovation we invite you to be a part of our exciting journey!

The role:
The Group Operations Specialist plays a key role in ensuring the smooth of group travel bookings from confirmation through to departure. This position is managing documentation coordinating itineraries processing payments overseeing air and land arrangements and performing final quality checks. Acting as a central point of communication between internal teams suppliers and subagents the specialist ensures deadlines are met and details are flawlessly executed.

Key Responsibilities:

• Quotes & Bookings:Convert quotes to bookings ensuring all details are accurate and aligned with the confirmation letter.
• Group File Management:Collaborate with Group Specialists to manage file deadlines and ensure timely completion of group travel documentation.
• Verification & Itinerary Management: Verify and update itineraries communicate changes to internal teams and external partners and maintain alignment with supplier confirmations.
• Team Collaboration:Work closely with the Group Specialists liaising on file statuses requotes and itinerary changes. Be the goto person for troubleshooting issues and escalating when necessary.
• Air Travel Coordination:Assist with air quoting contract management and special requests. Ensure timely deposits and ticket issuance.
• Ticketing & Documentation QC:Oversee ticketing ensure passport information is accurate and perform final quality control checks on all documents before dispatch.
• Supplier & Airline Payments:Request track and confirm payments from suppliers/airlines ensuring deadlines are met.
• Covering for Group Specialist: In the absence of a Group Specialist manage incoming requests and assist subagents ensuring all groups are well taken care of.
  
  

Knowledge Skills and Abilities:

• Time Management: Exceptional attention to detail and ability to manage multiple tasks in a fastpaced environment.
• Communication: Strong interpersonal and written communication skills with the ability to work with both internal teams and external suppliers.
• Technology: Proficiency in Microsoft Office Suite and basic working knowledge of Amadeus.
• Teamwork: Ability to work well in a team while independently managing responsibilities.
• Adaptability: Comfortable troubleshooting and problemsolving in dynamic situations and able to take on new procedures as required as we evolve.
• Group Travel Operations Experience: Familiarity with group bookings airline contracts and payment processing preferred.
  
  

The Goway Advantage:
At Goway Travel were more than just a companywere a closeknit family that values inclusivity diversity and innovation. Here we dont just work with ordinary travel packages we connect globetrotters with some of the most exciting and unique destinations around the world.

We offer a competitive salary with added support incentives and we believe in taking care of our team with paid personal days and birthdays off. Plus we provide ongoing training to help you stay ahead in the industry and a comprehensive health benefits package to ensure youre wellsupported.

Youll also have the chance to grow within the company working with diverse teams in different locations and building a rewarding career with us.

How to Apply:
If you want to be part of an innovative and resultsoriented team and work alongside supportive and knowledgeable staff we encourage you to apply to Goway today and help us deliver the world to the Globetrotters in our midst. Lets grow together. Click Apply Now today!

Please note: Goway Travel will never reach out to you on WhatsApp to proactively recruit you for any kind of work. We will also never ask you to create an account or install an app during recruitment. If you receive a message of this nature please disregard and block the sender and report it to Goway.

*All candidates will be afforded equal opportunity through the recruiting process but please be advised that only those candidates selected for interviews will be contacted.

Required Experience:

Unclear Seniority