Front Desk Administrator

Are we RIGHT for you

The word RIGHT stands for what we VALUE: Respect Integrity Growth Honesty and Teamwork.

Why join our team

Middlesex Water Company (NASDAQ:MSEX) has been an industry leader since 1897. We promote professional and personal development in a work environment that is supportive and responsive. We understand the importance of our services and the individuals who uphold our reputation.

Joining our team means that you have a multitude of benefits that support you in and out of the workplace such as full medical dental and vision benefits 401k paid time off tuition assistance learning and development opportunities employee assistance program and more. To learn more please visit

Job Summary:

Serve as the first point of contact for visitors and customers delivering professional courteous and informative interactions across multiple communication channels. Provide highlevel administrative and customer service support to the Customer Service department. This role requires strong technical proficiency attention to detail and the ability to handle sensitive customer information within a dynamic fastpaced company environment. The successful candidate will be passionate about supporting and driving the Companys Values RIGHT: Respect Integrity Growth Honesty and Teamwork.

Primary Responsibilities:

• Greet and direct all visitors in a professional and welcoming manner; issue visitor passes and coordinate with internal departments for access.
• Receive and announce deliveries; ensure timely communication and routing of packages.
• Administer and distribute inbound email inquiries submitted through the company website; triage and escalate as appropriate.
• Prepare monthly business expense reimbursement reports; verify accuracy and ensure timely submission.
• Create purchase orders and assist with reconciliation of department invoices in alignment with procurement processes.
• Prepare payment vouchers for municipal customer accounts and ensure accurate documentation.
• Process customer address updates and other changes based on lockbox payment documentation and internal workflows.
• Provide backoffice support including document management report generation and database entry.
• Support customer service activities by addressing general inquiries resolving routine account issues and escalating complex matters as needed.
• Assist with data entry quality checks and use of customer account management systems.
• Participate in departmental projects systems testing and process improvement initiatives.
• Perform other duties and special assignments as directed by the Customer Service leadership team.

Qualifications:

• High school diploma or equivalent; associate degree preferred.
• Intermediate to advanced proficiency in Microsoft Office Suite (Word Excel Outlook Teams).
• Experience customer account management platforms (Oracle CC&B) strongly preferred.
• Knowledge of general office and administrative systems and processes.
• High level of accuracy and attention to detail when handling data and customer information.
• Excellent verbal and written communication skills; professional and friendly phone etiquette.
• Strong organizational and timemanagement skills with the ability to multitask effectively.
• Mature interpersonal skills and the ability to work both independently and collaboratively with diverse teams.
• Bilingual (English/Spanish or other language) is a plus.
• Prior experience in a receptionist front desk or customer service role within a utility or regulated industry is highly desirable.

Physical Requirements:

• Frequent operation of a computer and other office equipment such as printers copiers scanners and calculators.
• Ability to visually inspect read and interpret both hard copy and digital documents.
• Must be able to communicate clearly in person over the phone and through written correspondence.
• Occasionally required to move about the office to access files office equipment and other materials.
• Must be able to remain in a stationary position approximately 50 of the time.

Candidates must possess authorization to work in the United States.

Middlesex Water Company and its subsidiaries are an Equal Opportunity Employer.

Candidates must be able to pass a drug screen preemployment physical background check and have a valid drivers license.

No phone calls please. We thank all applicants in advance for their interest; however only those applicants who are being considered for the position or are currently employed by Middlesex Water Company will be contacted.