Director of Reliability
Director of Reliability
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Job Description
About Upstart
Upstart is the leading AI lending marketplace partnering with banks and credit unions to expand access to affordable credit. By leveraging Upstarts AI marketplace Upstartpowered banks and credit unions can have higher approval rates and lower loss rates across races ages and genders while simultaneously delivering the exceptional digitalfirst lending experience their customers demand. More than 80 of borrowers are approved instantly with zero documentation to upload.
Upstart is a digitalfirst company which means that most Upstarters live and work anywhere in the United States. However we also have offices in San Mateo California; Columbus Ohio; and Austin Texas.
Most Upstarters join us because they connect with our mission of enabling access to effortless credit based on true risk. If you are energized by the impact you can make at Upstart wed love to hear from you!
The Team
As the Director of Reliability youll be the strategic force ensuring our platform is not only alwayson but relentlessly performant and scalable. Youll lead the Site Reliability Engineering (SRE) Compute Quality Runtime and Deployment teams to build resilient systems all while championing automation observability and incident excellence. This role is at the heart of Upstarts mission: making credit more accessible and fair by ensuring the tech behind it never misses a beat.
Your leadership will transform how we build deploy and maintain reliable systems ensuring our technology is an enabler rather than a bottleneck. As the driving force behind resilient and scalable infrastructure you will enable our company to deliver exceptional customer experiences support innovation and sustain longterm growth.
This isnt just an operational roleits a strategic leadership position that will define the future of our platforms reliability and performance.
How youll make an impact:
- You will proactively prevent downtime and service disruptions by implementing robust monitoring alerting and automation strategies.
- Your efforts in optimizing system performance will improve response times reduce latency and enhance overall customer satisfaction.
- By championing automation and observability you will reduce manual toil and free up engineering teams to focus on innovation.
- Your leadership will help create selfhealing systems reducing the need for reactive firefighting and improving developer productivity.
- You will lead the development of a worldclass incident response process ensuring quick resolution of outages and minimizing business impact.
- You will empower teams with SRE best practices breaking down silos between development operations and security teams.
- By aligning SRE initiatives with business objectives you will help balance reliability with speed of innovation ensuring that engineering teams can ship features quickly without sacrificing stability.
- Your contributions will directly support revenue growth by reducing service disruptions and ensuring a seamless user experience
What were looking for:
- Minimum requirements:
- 10 years of experience in software engineering DevOps or Site Reliability Engineering with at least 5 years in a leadership role.
- Proven experience leading largescale missioncritical distributed systems with a focus on reliability scalability and security.
- Expertise in cloud platforms such as AWS Azure or Google Cloud.
- Strong background in observability tools like Prometheus Grafana Datadog New Relic or Splunk.
- Experience with infrastructure as code (Terraform CloudFormation) and containerization (Docker Kubernetes).
- Strong understanding of networking security and performance optimization.
- Demonstrated success in building highperforming SRE teams and implementing best practices.
- Preferred qualifications:
- Experience building and leading teams that deliver big impact
- Experience developing and maintaining large scale distributed systems in AWS
- Ability to influence and lead others without direct authority
- Strong product and analytical mindset that allows you to think in terms of ROI risk and trade offs
- Experience working at companies that have gone through periods of rapid business or organizational growth while maintaining high standards
Position Location This role is available in the following locations: Remote San Mateo Columbus Austin
Time Zone Requirements This team operates on the East/West Coast time zones.
Travel Requirements As a digital first company the majority of your work can be accomplished remotely. The majority of our employees can live and work anywhere in the U.S but are encouraged to to still spend high quality time inperson collaborating via regular onsites. The inperson sessions cadence varies depending on the team and role; the Engineering team meets quarterly for 45 consecutive days at a time.
What youll love:
- Competitive Compensation (base bonus & equity)
- Comprehensive medical dental and vision coverage with Health Savings Account contributions from Upstart
- 401(k) with 100 company match up to $4500 and immediate vesting and aftertax savings
- Employee Stock Purchase Plan (ESPP)
- Life and disability insurance
- Generous holiday vacation sick and safety leave
- Supportive parental family care and military leave programs
- Annual wellness technology & ergonomic reimbursement programs
- Social activities including team events and onsites allcompany updates employee resource groups (ERGs) and other interest groups such as book clubs fitness investing and volunteering
- Catered lunches snacks & drinks when working in offices
#LIREMOTE
#LIDirector
At Upstart your base pay is one part of your total compensation package. The anticipated base salary for this position is expected to be within the below range. Your actual base pay will depend on your geographic locationwith our digital first philosophy Upstart uses compensation regions that vary depending on location. Individual pay is also determined by jobrelated skills experience and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.
In addition Upstart provides employees with target bonuses equity compensation and generous benefits packages (including medical dental vision and 401k).
Upstart is a proud Equal Opportunity Employer. We are dedicated to ensuring that underrepresented classes receive better access to affordable credit and are just as committed to embracing diversity and inclusion in our hiring practices. We celebrate all cultures backgrounds perspectives and experiences and know that we can only become better together.
If you require reasonable accommodation in completing an application interviewing completing any preemployment testing or otherwise participating in the employee selection process please email
Director
Employment Type
Full Time
Key Skills
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