Trade Support Specialist
Trade Support Specialist
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$ 70000 - 85000
1 Vacancy
Job Description
Trillium is a leading proprietary trading firm active in US Canadian and OTC Equities. With trading technology built tested and optimized inhouse our engineers and technologists collaborate with our traders to deliver tools and functionality designed to support their needs. Our passion for the markets and our drive to succeed have propelled our track record of growth and profitability for over 20 years. At Trillium we are a team of problem solvers and independent thinkers dedicated to seizing market opportunities.
We are headquartered in New York City with additional trading floors in Chicago and Miami. To learn more about Trillium visit
The Role
Trillium is seeking a Trade Support Specialist to provide critical support to our traders while also serving as a product support specialist for upcoming proprietary suite products. This hybrid role will be split evenly between trade support responsibilities and product support specialization helping traders understand and effectively utilize the features of new trading tools. Additionally Trillium offers opportunities for guided internal mentorship allowing the Trade Support Specialist to learn directly from experienced professionals.
Responsibilities
50 Trade Support covering shifts within 4 AM 8 PM trading hours (Shifts will mostly start at 8:00 AM EST and last eight hours)
50 Product Support Specialist for proprietary suite products
Trade Support 50
Provide realtime assistance to traders troubleshooting and resolving tradingrelated issues efficiently
Track short positions and secure locates when necessary to ensure compliance with trading regulations
Manage vendor communications regarding clearing and preborrows
Notify traders of potential buyins coordinate resolutions and update position records
Assist traders in exiting positions
Monitor restricted stock lists and overnight stock restrictions
Track and process corporate actions including IPOs stock splits and dividends ensuring accurate records and trader notifications
Liaise between traders executing firm and clearing firm
Product Support Specialist 50
Act as a subject matter expert for proprietary trading products
Collaborate with internal teams to support product development testing and implementation
Support traders on product functionality product best practices and product updates
Liaise between Quality Assurance and Traders
Gather feedback from traders to enhance product usability and performance
Assist in troubleshooting and resolving issues related to the new trading products
Requirements
Bachelors degree or equivalent experience in finance business technology or a related field
Strong problemsolving skills and ability to multitask in a highpressure environment
Excellent communication skills both written and verbal with the ability to interact effectively with traders developers and external vendors
High attention to detail and the ability to track and document multiple tasks efficiently
Ability to learn quickly and adapt to new technologies and processes through guided internal mentorship
Familiarity with trading platforms and market operations is a plus
Location: This is a hybrid role based in NYC.
Compensation and Perks
The reasonably estimated salary for this role is $70000 $85000 Additional Bonus if applicable. Actual compensation is based on a number of factors including but not limited to the candidates skills qualifications and experience.
Complimentary breakfast on Tuesdays and lunch on Wednesdays and Thursdays
Trillium sets itself apart with a collaborative culture built on mutual respect and a shared commitment to excellence. Many of our team members have chosen to build their entire careers here drawn by an environment that values longterm growth fosters innovation and creates a truly great place to work.
Trillium offers a wide range of best in class comprehensive and inclusive employee benefits and perks including PTO medical and dental insurance 401(K) matching parental leave pre tax commuter benefits catered lunches and a complimentary membership to Battleground Country Club.
Trillium is an Equal Opportunity Employer. In order to provide equal employment and advancement opportunities to all individuals employment decisions at Trillium are based on merit qualifications and the needs of the company. Trillium does not discriminate on the basis of race creed color religion sex national origin age disability predisposing genetic characteristics ancestry military status family care status marital status sexual orientation domestic violence victim status gender identity or any other legally protected basis protected by applicable law. Applicants who are interested in applying for a position and require special assistance or a reasonable accommodation due to a disability should contact .
Required Experience:
Unclear Seniority
Employment Type
Full Time
