Customer Experience Specialist

Our Company

AliMed is a leading medical products manufacturer and distributor with a vast portfolio of highquality offerings designed to improve patient outcomes and experiences spanning hospital to home. We remain committed to serving the needs of both patients and providers in the acute rehab and postacute care communities by continuing to build on our strong foundation of innovation responsiveness and exceptional customer service that starts with our team of dedicated and talented employees.

As a part of the healthcare industry for over 50 years AliMed is proud to continue to be able to make a difference through our people processes and products. If you would like to be a part of our community and thrive in an environment where you can create implement and drive results we want to hear from you! We are actively seeking a Customer Experience Specialist to join our team located in Dedham MA.

Essential Duties and Responsibilities:

• Assist in generating measuring and analyzing customer satisfaction usage and retention data.
• Develop procedures for effective customer onboarding and retention.
• Maintain necessary documentation to support service requests incidents and inquiries.
• Develop and maintain customer relations.
• Maintain knowledge of the products and services provided by AliMed Inc.
• Assist in gathering and compiling utilization and sales data.
• Assist in the development and implementation of digital and social media campaigns.
• Assist in generating sales leads and cultivating future business opportunities.
• Interact with business and supplier decisionmakers at the client level.
• Oversee product training data gathering and postsale evaluation.
• Oversee all customer interaction activities including inbound/outbound call support greeting and transferring calls data entry and customer database management.
• Handle all requests for information cancellations order status updates orders and returns.
• Assist in resolving customer issues including complaints addressing concerns and directing issues to the appropriate party.
• Assist with marketing initiatives.
• Perform other related duties as assigned.

Education and/or Work Experience Requirements:

• Bachelors degree or equivalent work experience.
• 2 years experience in customer experience marketing sales and business development.
• Strong knowledge of businesstobusiness marketing best practices.
• Knowledge of IT technical needs and ability to communicate that to nontechnical stakeholders.
• Knowledge of customer service and proven experience interacting.
• Prior experience within the Healthcare industry highly preferred.
• Computer proficiency with Microsoft Office Suite products required.
• Excellent verbal and written communication skills both understanding the customer and working crossfunctionally to meet objectives.

MATHEMATICAL SKILLS: Ability to calculate figures and amounts such as discounts commissions and percentages. Ability to use common spreadsheets (Excel) is required to analyze business performance.

REASONING ABILITY: Ability to define problems collect data establish facts and draw valid conclusions. Ability to solve practical problems and deal with variables in situations using company standards and policies to draw conclusions where no precedent exists and have an aptitude for innovative business relationship development. Able to resolve conflict and create winning solutions which balance company customer and team member needs.

Physical Requirements:

• Ability to safely and successfully perform the essential job functions consistent with federal state and local standards including meeting qualitative and/or quantitative standards.
• Ability to maintain regular punctual attendance.
• Must be able to lift and carry up to >10 lbs.
• Must be able to talk listen and speak clearly.

We are eligible to hire remote workers in the following states: Arizona California Connecticut Florida Georgia Illinois Massachusetts New Jersey New York Ohio Pennsylvania Rhode Island Texas Virginia and Wisconsin.

AliMed is an affirmative action/equal opportunity employer. All applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity or expression military service national origin age disability veteran status or any other basis protected by applicable state and federal law.

Required Experience:

Unclear Seniority