Implementation Specialist
Implementation Specialist
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
We are seeking a motivated and energetic individual committed to ensuring the seamless implementation of LANDAUER services. The Implementation Specialist will engage with internal crossfunctional teams and clients email to ensure a successful account and service setup.
- Learn and understand all standard work associated to implementing LANDAUER services.
- Coordinate with crossfunctional teams to ensure timely and successful implementation of account setups.
- Configure software systems to align with client requirements and specifications.
- Provide comprehensive training sessions for clients and endusers to ensure proper usage and adoption of the systems.
- Create and distribute user manuals training materials and documentation.
Qualifications
- Educational Background: Possess an associates bachelors degree or equivalent work experience to effectively support and understand customer needs.
- Analytical Skills: Demonstrate strong analytical and problemsolving abilities to quickly address and resolve customer issues.
- Customer Interaction: Exhibit courtesy patience and engagement when communicating with customers over the phone to foster a positive experience.
- Technical Proficiency: Show proficiency in learning and applying new computer technology to enhance customer interactions and service efficiency.
- Adaptability: Be adaptable and flexible to meet the evolving requirements of customers and the team ensuring responsive and personalized service.
- Attention to Detail: Apply meticulous attention to detail and organizational skills to manage customer information and interactions accurately.
- Product Knowledge: Be capable and willing to acquire thorough technical knowledge of all product lines reporting systems manufacturing processes and laboratory functions to better assist customers.
- Communication: Excellent verbal and written communication skills.
- Project Management: Demonstrate experience in managing multiple projects simultaneously with excellent coordination and organizational skills keeping customers wellinformed of progress.
- Software Proficiency: Have experience with various software programs (e.g. Microsoft Word Excel Outlook Internet browsers) to streamline customer service tasks.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
