HVAC Cooling Customer Engineer-Hillsboro
HVAC Cooling Customer Engineer-Hillsboro
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1 Vacancy
Job Description
POSITION SUMMARY
A Cooling CE is responsible for installation commissioning scheduled and emergency service on Liebert Air products. The Cooling CE is required to establish promote and maintain excellent rapport with all customers coworkers sales representatives and others as appropriate. The Cooling CE is also required to maintain continuous communication with Area/District Offices and direct manager.
RESPONSIBILITIES
ROLE
Rely on direction to accomplish goals
Perform a number of workrelated tasks
Capable of working under direct supervision or independently based upon training
Maintain certifications per Job requirements
TECHNICAL
Render on site and phone assistance to customers.
Communicate with National Technical Support on equipment issues
Perform work related tasks according to company guidelines for scheduled maintenance
Implement Field Change Notices according to published guidelines
Keep current on Safety Bulletins Safety Field Change Notices Field Change Notices and Service Tips
SAFETY
Operate in a safe manner in accordance with published safety guidelines
Must wear appropriate PPE as per company guidelines and accordance with job duties
Adhere to work hours policy guidelines 14 hours rule
Report all work related accidents or injuries within 24 hours to the appropriate personnel.
ADMINISTRATION
Provide accurate and timely reporting according to company guidelines
Timecards expense reports mileage reports ticket closure forms et al.
Maintain individual inventory in accordance with company policy
Maintain company property according to company policies
Vehicle credit cards PPE test equipment laptop pager et al.
CUSTOMER SATISFACTION
Provide proper and adequate communication to internal and external customers
Provide estimated time of arrival to the customer for where applicable
Complete scheduled maintenance documentation properly and provide to the customer and local office upon completion of each designated assignment
Strive to provide all customers a first time fix for their equipment
Maintain customer satisfaction rates according to company guidelines
Attend Customer Meetings as required
PERFORMANCE
Maximize productivity by combining service opportunities
Complete all work in an efficient and timely manner
Capable of making technical and commercial decisions under pressure
Properly evaluate site and equipment for appropriate billing status
Maintain productive utilization rate according to company guidelines
Perform inventory cycle counts according to company guidelines
Adhere to company dress code and safety regulations
Meet or exceed onsite response time requirements for each customer
Understand and comply with company startup/escalation processes and procedures
Maintain proper and adequate level of internal communications
Managers coworkers Support Services electronic communications et al.
Perform several workrelated tasks
Capable of working under direct supervision or independently based upon training
Maintain certifications per Job requirements
QUALIFICATIONS
Minimum Job Qualifications:
Interpersonal Skills
Professional
Reliable
Team Player
Familiarity with electrical / electronic test equipment and fundamentals
Must be able to read and interpret electrical line diagrams and blueprints
Working knowledge of OHMs law and HVAC theory
Technical skills
Ability to make basic site evaluation skills to include: environmental temperature and general operating conditions
Elementary fix/repair techniques based on directed supervision
Capable of completing tasks and return unit to full operating conditions based upon directed supervision
Ability to summarize and report all work related tasks performed
Strong skill sets:
Communication skills
Customer service skills
Troubleshooting skills
Safety procedures
Organizational and planning skills
Computer skills
Mechanical aptitude
EDUCATION AND CERTIFICATIONS
Required experience (one or more of the following)
High School Diploma or G.E.D. equivalent
HVAC Certificate Program degree or equivalent experience in the field.
Six years military experience in a related field
Equivalent industry experience with EPA refrigerant license
Basic electrical knowledge
PHYSICAL REQUIREMENTS
While performing duties of the above jobs the associate is regularly required to stand walk use hands and fingers handle or feel objects tools or other components; reach with hands and arms; stoop kneel crouch or crawl; talk hear and smell. The associate frequently is required to sit and climb or balance. Specific vision abilities required by this job include close vision distant vision color vision peripheral vision depth perception and the ability to adjust focus. Frequent driving (car van truck). Must be able to consistently lift up to 50 pounds and occasionally up to 75 pounds
Notes: Vertiv will make reasonable accommodations whenever necessary for all qualified employees or candidates with disabilities (as defined by applicable law) provided that 1 the individual is otherwise qualified to safely perform the essential functions of the job and 2 such accommodations due not impose an undue hardship.
ENVIRONMENTAL DEMANDS
Extreme cold (below 32*
Extreme heat (above 100*
Noise Level (Medium / High need to shout to be heard)
Working around moving machinery (forklifts tractors)
Protective Equipment Required (earplugs gloves eyewear respirator mask etc.
Work outdoors (no effective protection from weather)
WORKING CONDITIONS:
Travel is required
Flexible schedules (weekends evenings and holidays)
May have oncall responsibility
Valid drivers license
Must be at least 18 years old
At Vertiv we offer the stability of a global leader in a growing industry and the opportunity of a startup. We design manufacture and service the missioncritical infrastructure technologies for vital applications in data centers communication networks and commercial and industrial environments. With $5.0 billion in revenue a strong customer base and global reach in nearly 70 countries our move to establish a standalone business enables us to deliver greater value to our customers and create new opportunities for our people.
The successful candidate will embrace Vertivs Core Principals & Behaviors to help execute our Strategic Priorities.
OUR CORE PRINCIPALS: Safety. Integrity. Respect. Teamwork. Diversity & Inclusion.
OUR STRATEGIC PRIORITIES
Customer Focus
Operational Excellence
HighPerformance Culture
Innovation
Financial Strength
OUR BEHAVIORS
Own It
Act With Urgency
Foster a CustomerFirst Mindset
Think Big and Execute
Lead by Example
Drive Continuous Improvement
Learn and Seek Out Development
Vertiv is an Equal Opportunity/Affirmative Action employer. We promote equal opportunities for all with respect to hiring terms of employment mobility training compensation and occupational health without discrimination as to age race color religion creed sex pregnancy status (including childbirth breastfeeding or related medical conditions) marital status sexual orientation gender identity / expression (including transgender status or sexual stereotypes) genetic information citizenship status national origin protected veteran status political affiliation or disability. If you have a disability and are having difficulty accessing or using this website to apply for a position you can request help by sending an email to
No calls or agencies please. Vertiv will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E F1 H1 H2 L B J O or TN or who need sponsorship for work authorization now or in the future are not eligible for hire.
Employment Type
Full Time
