Aftersales Operations Manager
Aftersales Operations Manager
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
- Exceptional problem solving
- Analytical skills to determine root cause.
- Fault finding ability.
- Technical excellence
- Report writing
- Team leading Skills
- Planning and Organizing Skills
- Computer Skills Excel Word and PowerPoint
- Financial / Business Acumen; Brand and Wholesale Marketing; Analytical ability mechanical/technical
- Soft skills Excellent written and verbal Communication; ability to influence across all levels of the organization; external and internal stakeholder management; decisive and futureoriented.
Responsibilities
Ensuring sales objectives are achieved:
- Deliver monthly wholesale sales performance reports providing insights into trends.
- Monitor & analyze Trade Club performance metrics identifying areas for improvement and implementing.
- Initiate Marketing opportunities.
- Develop and execute strategic plans to identify target and acquire new trade customers (B2B).
Prospecting & Developing New Accounts:
- Identify and cultivate new Trade Club B2B opportunities.
- Increase dealer and customer participation on Trade Club.
Managing Existing Accounts:
- Improved customer retention rate and increase sales for existing Trade Club members.
- Develop & execute targeted marketing campaigns to attract new B2B customers focusing on mechanical segment.
- Manage Certified Parts Wholesale Dealer program ensuring its successful implementation and alignment with overall wholesale objectives.
Sales Forecasting & Reporting:
- Accurate wholesale sales projections and effective performance monitoring.
Product Knowledge:
- Comprehensive understanding of the companys product range including specifications applications and pricing.
- Clear knowledge of extended parts warranty program.
Customer Relationship Management:
- Accurate and efficient management of customer data.
- Increased customer loyalty and repeat business.
Administrative Tasks:
- Analyze and monitor data performance and implement corrective actions where needed.
- Regular Travel to visit B2B customers/dealers/ Body Shops and attend industry events.
Interdepartmental Collaboration:
- Work closely with IMG SEO Pricing Team PS & L Zone Managers & Trade Club Team.
Cross Functional Projects:
- Participate in or lead projects that involve multiple departments promoting integration and cohesion across the organization particularly relevant to wholesale part sales.
Qualifications
- Bachelors degree in business administration Marketing Finance or a related field.
- 57 years dealer / field operations / people management experience in Aftersales environment.
- Display capability of leading a team in a current or previous roles
Required Experience:
Manager
Employment Type
Full-Time
