Program Manager
Program Manager
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Job Description
The Counseling and Runaway and Homeless Youth (RHY) Department provides a continuum of essential services to the most vulnerable youth in our community including two crisis nurseries an emergency shelter permanent and transitional housing a food and clothing pantry street outreach and support for minor victims of commercial sexual exploitation.
Our Crisis Nursery Program is the only one in New York state that offers free lowbarrier immediate access that does not require a referral from any other entity. The purpose of this program is to provide childcare in a calm safe environment to reduce the trauma on the children of families experiencing a crisis including (but not limited to): medical emergencies unexpected illness accidents unemployment mental health episodes unexpected death domestic violence homelessness legal issues unstable/unsafe housing. Our two locations in Rochester one in the southwest quadrant (CNGR) and one in the northeast quadrant (Owens House) are open 24/7 yearround.
The Crisis Nursery Program Manager is responsible for the operation and programming of both Crisis Nursery locations. The Program Manager in partnership with the Assistant Managers ensures that both sites provide high quality services. Duties include the supervision of staff volunteers and interns along with a variety of administrative responsibilities including adherence to licensing compliance maintaining program outcomes developing and implementing child development and enrichment programming and creating positive community connections. This is a fulltime 35 hours per week) twelve 12 month position.
The Crisis Nursery Program Manager also participates in the OnCall RHY Supervisor rotation (for 1 week every 56 weeks). This emergency response system is intended to provide afterhours and weekend support to the RHY programs.
ESSENTIAL FUNCTIONS AND EXAMPLE OF DUTIES
Supervision of staff and volunteers:
- Lead Assistant Managers in the initial selection orientation and training of assigned personnel
- Individual supervision and group supervision of Crisis Nursery Program management team
- Supervision of Family Resource Navigator
- Maintenance of employment records for supervisees
- Ongoing orientation and training
Administrative:
- Ensure program compliance with OCFS licensing requirements and agency policies
- Support Assistant Managers with schedules and coordination staff shift assignments
- Support Assistant Managers with schedules and coordination volunteer shift assignments
- Complete payroll/employment verification for supervisees
- Oversight of Crisis Nursery Program; including identifying best practices and/or completion of statistical reporting
- Developing and implementing child development and enrichment programming
- Regular Oncall rotation responsibilities
- Coordination of program donations including clothing and/or gifts in kind and/or holiday programs
- Review client files weekly summaries and discharge summaries
Supervision and Operations:
- Assist in the maintenance of safe and clean facilities and grounds
- Supervision of children within the daily routine
- Crisis prevention resolution and intervention
- Participate in quality assurance and evaluation
- Ensure best practices and systems for:
- Coordination and facilitation of family referrals and aftercare
- After hours intake assessment information and referral
- Case consultation and teaming with Childcare and other RHY staff
- Maintaining client confidentiality consistent with agency policy
- Assist in development and supervision of social and recreational activities for residents
- Develop and implement child development and enrichment programming
- Lead Staff Meetings training individual and group supervision
- Operations duties as assigned; ie. shopping inventory etc.
- Maintain a caring and cooperative environment
- Transportation of clients when assigned
- Other duties as assigned by Assistant Director of Counseling & RHY Services
QUALIFICATIONS
A minimum of a Bachelors degree in human services education or a related field. An equivalent combination of education employment and life experience will also be considered. Supervisory/program management experience is required.
In addition to the above it is mandatory that candidates meet the following criteria prior to hire:
- Authorization for the agency to obtain driving record information proof of a valid drivers license regular access to a motor vehicle and automobile insurance at the level of $100000/$300000 Bodily Injury coverage and $50000 Property Damage coverage.
- Proof of a satisfactory physical exam within the last 12 months including a PPD and annually thereafter. A valid drivers license.
The Center for Youth provides equal opportunities for employment.
Required Experience:
Manager
Employment Type
Full-Time
