Social Solutions Manager Italy
Social Solutions Manager Italy
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Job Description
Channel Factory provides intelligent marketing solutions for the next generation of contextual
safety suitability and performance for brands and agencies. Our platform helps marketers
implement automate and scale their marketing programs across the worlds largest video library
YouTube and emerging growth channels. We sit at the intersection of marketing and suitability
and have a mission of enabling the worlds top brands to consciously connect with the right
audience in the right context maximizing suitability and contextual performance.
Channel Factory embodies a strong culture that values diversity collaboration and results. Our
bias towards balances critical thinking analysis and pragmatic problem solving. We
expect a lot from one another and value our thoughtful and intellectually curious company culture.
About the Role
The Social Solutions Manager is a specialist role focused on driving bestinclass social media
strategies client onboarding and campaign success. As an expert in paid social media and
platform innovations this role ensures that clients and internal teams are equipped with the latest
strategies tools and insights to maximize performance across social platforms.
This role is handson and clientfacing responsible for onboarding and developing new social
media clients troubleshooting campaign challenges and providing expertlevel guidance to
internal teams. The Social Solutions Manager plays a critical role in bridging the gap between
social media platforms clients and the Client Solutions team ensuring a seamless and data
driven approach to campaign .
The ideal candidate will have deep expertise in social media advertising strong analytical skills
and a passion for educating both clients and internal teams on best practices. This role requires a
proactive problemsolver and an industry leader who thrives in fastpaced dynamic environments.x
Key Responsibilities
Onboarding and Developing New SoMe Clients
- Lead the onboarding of firsttime social media clients ensuring they are thoroughly educated
on our processes and strategies. - Develop tailored social media campaigns for new clients guiding them through the initial
stages to ensure a strong foundation for success. - After successfully launching and stabilizing the initial campaigns facilitate a smooth handoff to
the local Client Solutions Manager for ongoing management and support. - Coordinate with social media representatives from various platforms to secure the necessary support and resources.
Campaign Management & Reporting
- Launch maintain and optimize social media campaigns ensuring they meet client objectives
and key performance indicators (KPIs). - Generate detailed campaign reports providing insights on overall metrics wins and areas for
improvement. - Monitor campaign pacing and KPI performance conducting ongoing discussions with relevant
internal teams and clients to address any issues proactively.
Client Growth & Retention - Collaborate with the Client Solutions Management team to expand your client portfolio by
focusing on retention growth renewals and satisfaction. - Maintain and grow your own client stock ensuring a proactive approach to client needs and
staying ahead of potential challenges. - Respond with urgency to general client requests utilizing a deep understanding of all internal
systems to provide effective solutions.
Team Support & Collaboration
- Support Senior Client Solutions Managers with daily tasks and contribute to the overall
success of the team. - Lead the onboarding and training of internal teams on various social media platforms from
planning to reporting. - Work on improving internal processes for social media workflows ensuring efficiency and
effectiveness. - Work closely with the Business Development team to ensure alignment on social media
strategies.
Industry Expertise & Knowledge Sharing - Stay uptodate with the latest trends ad formats and advancements in the social media
space. - Regularly update the wider team on trends and developments across social media platforms.
- Maintain a thorough understanding of thirdparty possibilities and implementations across
social media.
Requirements & Qualifications
- 3 years of experience in paid social media management digital advertising or a related
field. - Strong expertise in Facebook Instagram LinkedIn TikTok X (formerly Twitter) and
other paid social platforms. - Experience in media buying on bidding models audience segmentation and campaign
performance tracking. - Proven ability to develop strategic clientfocused social media solutions that drive
measurable results. - Highly organized and detailoriented with the ability to manage multiple clients and
campaigns simultaneously. - Strong communication and relationshipbuilding skills with the ability to translate complex
social media concepts into actionable client strategies. - Analytical mindset proficient in data analysis performance reporting and insights
generation. - Advanced proficiency in Excel including pivot tables calculations and data visualization.
- Social media certifications (e.g. Meta Blueprint TikTok Ads Certification LinkedIn
Marketing Solutions) are a plus.
Why Join Us
People first company with innovative thinking thats passionate about ideas and driving
change in the digital ecosystem
Lead and manage highvalue digital advertising campaigns for top global brands.
Work in a fastpaced datadriven environment with significant career growth opportunities.
A vibrant and inclusive work environment that values creativity and innovation.
Competitive salary and benefits package.
Gain exposure to cuttingedge digital advertising technologies and strategies.
Mentor and develop the next generation of Client Solutions Managers.
About Channel Factory
Founded in 2010 Channel Factory is an awardwinning marketing technology company that helps top global brands and agencies maximize YouTube advertising. Recognized as a technology innovator by Cynopsis and one of the fastestgrowing companies by Inc. Channel Factory has served over three hundred of the Fortune 500 in delivering scalable brandsafe contextually aligned YouTube advertising software and services. By tapping into the deepest proprietary data pool on the market the company enables highly customized contextually aware and dynamically optimized campaigns and provides industryleading performance for a portfolio of clients across all industries.
Channel Factory is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race color sex religion sexual orientation national origin disability genetic information pregnancy or any other protected characteristic as outlined by federal state or local laws. This policy applies to all employment practices within our organisation including hiring recruiting promotion termination layoff recall leave of absence compensation benefits training and apprenticeship. Channel Factory makes hiring decisions based solely on qualifications merit and business needs at the time. The company also has employee resource groups focusing on encouraging inclusion and diversity in the workplace including an LGBTQ committee.
Required Experience:
Manager
Employment Type
Full-Time
