Public Service Administrator - North Regional Telecommunications Manager
Public Service Administrator - North Regional Telecommunications Manager
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$ 7966 - 14244
1 Vacancy
Job Description
Agency:Illinois State Police
Position Title:Public Service Administrator Telecommunication Services Bureau Divison of Statewide 911
Working Title:North Regional Telecommunications Manager
Class Title:PUBLIC SERVICE ADMINISTRATOR 37015
Skill Option:None
Bilingual Option:None
Closing Date/Time: 05/06/2025
Salary: Anticipated starting salary $7966 monthly; Full Range $7966$14244 monthly
Job Type: Salaried
Category:Full Time
County: Cook
Number of Vacancies: 1
Plan/BU:None
- THIS IS A NONUNION POSITION (MERIT COMP)
- A RESUME IS REQUIRED FOR THIS JOB POSTING
- Please attach aDETAILEDResume/Curriculum Vitae (CV)to theMY DOCUMENTSsection of your application.
- You WILL NOT be considered for the position if you attach a CMS100 CMS100b or any other document that is not a Resume or CV.
- Please upload a copy of your official/unofficial transcripts for all degrees earned and a copy of any applicable professional licenses you possess to the
- MY DOCUMENTS section of your application. Note: The Illinois State Police must verify and have proof of higher education and coursework (if applicable) for any degree earned before any offer can be extended.
- Answer all questions thoroughly DO NOT STATE SEE RESUME.
Posting Identification Number 44931
Why Work for Illinois
Working with the State of Illinois is a testament to the values of compassion equity and dedication that define our state. Whether youre helping to improve schools protect our natural resources or support families in need youre part of something biggersomething that touches the lives of every person who calls Illinois home.No matter what state career youre looking for we offer jobs that fit your life and your scheduleflexible jobs that provide the gold standard of benefits. Our employees can take advantage of various avenues to advance their careers and realize their dreams. Our toptier benefits and great retirement packages can help you build a rewarding career and lasting future with the State of Illinois.
Position Overview
The Illinois State Police is seeking an organized resultsoriented professional to serve under general direction of the Bureau Chief as the Manager for the Telecommunication Services Bureaus Northern Region for the Division of Statewide 911. THIS IS A MERIT COMP POSITION. This position organizes plans executes and evaluates the overall operations of assigned communications centers. The ideal candidate for this position will have excellent organizational skills strong leadership skills and managerial experience. This position provides a great opportunity for someone who has a strong knowledge of consolidated communications centers utilizing law enforcement computer systems; and who has experience in drafting and implementing policy procedures rules and regulations related to a communication or dispatch centers. Additionally experience in supervising Department staff in employment issues and concerns including but not limited to: establishing goals and objectives scheduling grievances and discipline.
About the Agency
The Illinois State Police strives for excellence seeking to be one of the premiere policing agencies in the country. Our core values are Integrity Service and Pride. We are seeking individuals with similar values to join us on our mission to promote public safety.
Essential Functions
- The North Regional Telecommunications Manager coordinates and implements operational and administrative policy procedures rules and regulations in support of consolidated communications centers in the North Region.
- Organizes and plans assigned region programs; sets and evaluates bureau goals and objectives for personnel in the North Region ensures proper planning implementation and evaluation of all staff functions.
- Serves as fullline supervisor.
- Through subordinate supervisors directs the inspection process and reviews onsite inspection reports of Illinois State Police consolidated communications centers; initiates action necessary to ensure compliance with federal state and departmental rules and regulations.
- Contributes in coordinating and managing the preparation of the Telecommunication Services Bureaus budget.
- Participates on committees and boards; consults with division heads other state local and some federal agency administrators relative to communications services provided by the Illinois State Police.
- Assists call centers during periods of high volume and special details or events when operational need is required.
- Performs other duties as assigned or required which are reasonable within the scope of the duties enumerated above.
Minimum Qualifications
- Requires knowledge and mental development equivalent of 4 four years college preferably with courses in business public administration and/or human resources.
- Requires prior experience equivalent to three 3 years progressive administrative experience in business administration human development and/or management.
Preferred Qualifications
- Prefers three 3 years of progressive supervisory experience with two 2 years being in a public safety communications center.
- Prefers five 5 years of experience with law enforcement computer systems (such as LEADS CAD NLETS NCIC FOID CCH) and law enforcement terminology and concepts.
- Prefers three 3 years of experience implementing policy procedures rules and regulations related to a communication or dispatch center.
- Prefers one 1 year of experience with disciplinary and/or grievance procedures.
- Prefers three 3 years of experience with scheduling including overtime and schedule changes based on an analysis or projection of compiled statistical data.
- Prefers three 3 years of experience with filing records systems security and privacy regulations.
- Prefers three 3 years of experience establishing goals and objectives for subordinate personnel.
- Prefers two 2 years of experience drafting operational policy and procedures.
- Prefers one 1 year of experience in governmental budgeting.
- Prefers two 2 years of experience in conducting onsite inspections and initiating changes based on findings.
Conditions of Employment
- Requires possession of a valid drivers license.
- Requires travel and overnight stays at various communications centers.
- Requires ability to respond to emergency callout after normal work hours.
- Overtime is a condition of employment and you may be requested or required/mandated to work overtime including
scheduled unscheduled or lastminute overtime. This may require the ability to work evenings and weekends. - Requires the ability to pass an Illinois State Police background check and drug screening.
- The conditions of employment listed here are incorporated and related to any of the job duties as listed in the job descriptions.
Benefits Package
The Illinois State Police offers a robust benefit package including
- Flexible work schedules in many program areas
- Health life vision and dental insurance.
- 12 weeks paid maternity/paternity leave.
- Pension Plan
- Deferred Compensation and other pretax benefit programs.
- Employees earn twelve 12 paid sick days annually.
- Ten to twentyfive 1025 paid vacation days based on years of service.
- Employees earn three 3 paid personal days prorated based on start date.
- ThirteenFourteen 1314 paid state holidays annually.
Work Hours: MondayFriday 8:30am5:00pm
Work Location: 9511 W Harrison Street Des Plaines Illinois 60016
Agency Contact:
Posting Group: Leadership & Management
This position DOES NOT contain Specialized Skills (as that term is used in CBAs).
APPLICATION INSTRUCTIONS
- Use the Apply button at the top right or bottom right of this posting to begin the application process.
- If you are not already signed in you will be prompted to do so.
- State employees should sign in to the career portal for State of Illinois employees a link is available at the top left of in the blue ribbon.
- NonState employees should log in on the using the View Profile link in the top right of in the blue ribbon. If you have never before signed in you will be prompted to create an account.
- If you have questions about how to apply please see the following resources:
- State employees: Log in to thecareer portalfor State employees and review theInternal Candidate Application Job Aid
- NonState employees: click Application Procedures in the footer of every page of the website.
- The main form of communication will be through email. Please check your junk mail spam or other folder for communication(s) regarding any submitted application(s). You may receive emails from the following addresses:
Required Experience:
Manager
Employment Type
Full-Time
