Guest Experience Supervisor Manager on Duty mfd
Guest Experience Supervisor Manager on Duty mfd
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Job Description
Welcome to the Munich Marriott Hotel!
Are you a natural organiser who enjoys taking on responsibility Then an exciting challenge awaits you! As a Guest Experience Supervisor & Manager on Duty youll not only contribute to guest satisfaction but also ensure safety and smooth operations throughout the hotel.
In this role youll be the primary point of contact for guest inquiries and concerns coordinating the team in daytoday operations. With your keen eye for detail and dedication youll ensure that the highest standards of service and safety are upheld. Join our team we look forward to welcoming you!
To strengthen our Front Office Team were currently seeking a fulltime Guest Experience Supervisor & MOD (m/f/d). Join us and help create unforgettable guest moments!
Heres how well support you in your role:
- Security and Stability: Permanent employment contract
- Wellbeing Covered: Private health insurance scheme
- Team Spirit: Shared events and a positive team vibe
- Extras: Holiday and Christmas bonuses anniversary and birthday gifts
- Recognition: Employee of the Month and other awards with bonus incentives
- Discounts: Reduced rates at all 8300 Marriott hotels worldwide 20 discount at our restaurants bars and spa
- Exclusive Benefits: Additional discounts at our own restaurants & bars and across Munich Marriott hotels
Your responsibilities will include:
- Guest Relations / Guest Services:
- A personal welcome and attentive service with thoughtful amenities
- Creating unique experiences by attentively and creatively responding to guest requests making each stay unforgettable
- Ensuring smooth experiences for VIP guests through targeted internal communication and coordination
- Complaint Management:
- Handling guest complaints and feedback professionally and solutionoriented liaising with relevant departments to ensure prompt and effective resolutions
- Documenting and analysing complaints to improve service quality
- Manager on Duty (MOD):
- Taking full responsibility for the hotel in the absence of senior management
- Supporting the team during peak periods and making decisions to ensure smooth hotel operations
- Hotel and Safety Inspections:
- Conducting regular checks throughout the hotel to ensure safety standards and functionality in all areas
- Regularly analysing and optimising safety standards taking immediate action to maintain a safe and welcoming environment throughout the hotel
- Staff Training in Complaint Management and Safety Standards:
- Training team members in professional complaint management to handle guest feedback constructively
- Providing orientation and continuous training on safety standards
What were looking for:
- Completed vocational training or degree in hospitality
- Experience in reception or guest experience/relations
- Passion for hospitality and enjoyment in interacting with our international guests
- Absolute reliability and sense of responsibility
- Flexibility solutionoriented mindset and multitasking abilities
- Proficiency in MS Office and Opera hotel management software an advantage
- Excellent German and English skills
Marriott International is an equal opportunity believe in hiring a diverse workforce and sustaining an inclusive peoplefirst are committed to nondiscrimination onanyprotectedbasis such as disability and veteran status or any other basis covered under applicable law.
Required Experience:
Manager
Employment Type
Full-Time
